To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Location: Bucharest, Romania

The Sales Operations Specialist, being an integral part of Juniper EMEA Services Sales team, plays a pivotal role in ensuring the smooth operations of service renewal business and providing essential support in driving attainment of assigned team quota. The Sales Operations Specialist is responsible for creating and managing renewal quotes and accountable for quote quality and delivery within the agreed SLA. This includes all related administrative tasks, proactive quoting for the upcoming expiring service and subscription contracts, reactive quoting, database and tool management and data analysis. 

This position relies on a detailed knowledge of tools, systems, processes, and policies related to renewal quoting, entitlement, and service delivery.

Responsibilities:

• Ensure timely and accurate proactive preparation of renewal quotes for all upcoming expiring service and subscription contracts.
• Complete all reactive quotes, for both new and revision requests, ensuring quotes are delivered within established timelines.
• Maintain accurate records of customer interactions, opportunities, agreements, and renewals in CRM systems to monitor progress and reflect accurate forecasting.
• Work closely with Service Sales teams to align and execute renewal strategies.
• Interact with various related teams to ensure positive customer experience, resolve issues, database/entitlement management, address customer inquiries, and manage escalations related to service and subscription renewals.
• Understand and ensure all Juniper policies and processes are adhered to as relates to renewal quote preparation.
• Help Service Sales team to meet team quota and grow the renewal business by responding to service-related queries, quotes, and opportunity management.
• Interface with Customers/Partners/Distributors to quote/contract/ordering queries and escalations.

Skills:

• Bachelor’s degree or equivalent work experience, with at least 6 months of service operations or service sales or sales support business experience and quoting skills.
• Commitment to delivering a remarkable customer experience.
• Good verbal and written communication skills.
• Good organizational skills.
• Strong attention to detail and documentation skills.
• Ability to handle multi-tasking and meeting deadlines.
• Good team player and quick learner.
• Enjoys crunching and analyzing data.
• Strong data entry and Excel skills.
• Self-motivated, self-starter.
• Fluent in English. Other languages are considered a strong advantage.

Business trips attendance: not required, non travel position.

ABOUT JUNIPER NETWORKS

Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...

INCLUSION AND DIVERSITY AT JUNIPER

At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you.

Additional Information for United States jobs:

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español: This Company Participates in E-Verify / Este Empleador Participa en E-Verify

● Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.