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ICS ANZ Market OR organization is looking for a DIRECTOR of ICS ANZ Market Control Management Operational Risk (OR) Governance to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our business. The objective of the ICS ANZ Market Control Management Operational Risk (OR) Advisory team is to provide specialized and strategic risk advisory specific to product and service areas. The role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

How will you make an impact in this role?

The DIRECTOR ICS ANZ Market Control Management will:

• Provide strategic and OR specific risk advice to ensure effective identification, quantification, communication and management of aggregate risks to the business 

• Compile best practices and learnings from historical product launches and change management initiatives, and leverage to support risk identification throughout the Change management process life cycle

• Develop and maintain robust relationships, becoming a trusted specialized 1LOD OR Risk Partner to facilitate cross-functional collaboration and progress towards maturity and enhancement of the control environment and risk governance 

• Execute reporting and governance of controls, policies, issues management and measurements/OR metrics offering senior management insights into controls effectiveness and inform governance work

• Assess the needs of BU and functional leaders to ensure sufficient understanding of Operational Risk Management (ORM) and controls (e.g., annual knowledge assessments and refresher trainings)

• Coordinate with product development and service delivery teams to embed ORM considerations into the product lifecycle and service operations ongoing

• Facilitate risk awareness and education within product and service teams to enhance their ability to manage risks effectively

Minimum Qualifications

• proven experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities

• Understanding of critical operational risk management lifecycle activities

• Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts

• Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards

• Experience within financial services industry
• Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

• Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds

Preferred Qualifications:

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

• Experience in at least one of the following: 

• Assessing the needs of business unit leaders to ensure sufficient understanding of Operational Risk Management and controls 

• Compiling and sharing best practices and learnings from historical product launches and change management initiatives

• Coordinating with product development and service delivery teams to embed operational risk considerations into the product lifecycle and service operations

• Facilitating operational risk awareness and education within product and service teams to enhance their ability to manage risks effectively

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.