To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Customer Service Specialist - Amsterdam, NL
 

Juniper Networks Training and Education Services team deliver a wealth of learning options and pathways for individuals, partners and customers. We offer a comprehensive portfolio of training courses, delivered in both instructor-led and on-demand self paced formats and support 

We are now seeking to appoint an individual into the Customer Service Specialist role that is able to support the team, customers, partners and students in facilitating and co-ordinating the services we provide. 

Whilst this role may will include remote working, it's important the the successful candidate is able to operate from the Amsterdam office in Schiphol-Rijk as and when required. 

The Core responsibilities are:

• Provide efficient and proactive administration for a range of training & exam events, along with logistical arrangements, resource assignment, and communications.
• Manage catering and training room booking.
• Follow up on purchase order reception, provide booking instructions and invoice.
• Create and deliver vouchers, and redeem training credits.
• Process lab reservation requests.
• On-board suppliers, raise purchase order, and track expenses.
• Track expenses & deferred revenue/carve out
• Respond to internal and external enquiries submitted to the Education and Training department.
• Provide administrative support to leaders, notably extracting metrics & formatting of reports.

Key competencies:

• High school diploma or degree 
• At least 5 years of experience in administrating and delivering educational & training services
• Good knowledge of the sale & financial transaction processes 

The following qualifications are required:

• Ability to complete training cycles (plan, create, coordinate, assign resources, and communicate).
• Good working knowledge of training methods & educational services.
• Excellent communication, customer services,  planning and organizations skills.
• Excellent level of attention to detail, able to prioritize effectively and work quickly and accurately. 
• Good working knowledge and experience of owning Learning Management Systems (LMS), Microsoft Office (particularly Excel and Outlook), Salesforce, and Procurement Tools.
• Experience with virtual meeting platforms like Teams and Zoom.
• Ability to work independently as well as part of a team. 
• An understanding of reporting requirements and experience in providing accurate data.
• Financial awareness and a cost-saving approach to business.

ABOUT JUNIPER NETWORKS

Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...

INCLUSION AND DIVERSITY AT JUNIPER

At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you.

Additional Information for United States jobs:

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español: This Company Participates in E-Verify / Este Empleador Participa en E-Verify

● Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.