Job Summary

A Corporate Account Manager at SoftwareOne is responsible for cultivating and championing deep regional client relationships within our mid-market while delivering the best of our software solutions. Today, SoftwareOne defines mid-market as customers with revenue of $1b-$8b.

The Corporate Account Manager will take ownership of revenue, profit/loss, and growth objectives for existing client accounts, focusing on renewals, cross-selling, and upselling opportunities. Collaboration with will be crucial to ensure seamless solution delivery demonstrating the diverse resources within SoftwareOne to address client queries promptly and effectively, ultimately driving client satisfaction and business growth.

The Corporate Account Manager must reside in Canada.

Role and Responsibilities

• Cultivate and champion deep client relationships with our Corporate clients, which should include executive (VP+) levels. Act as the primary point of contact for client inquiries, escalations, and feedback.
• Own end-to-end opportunity creation for services and marketplace, and deal closure for assigned Corporate
• Own revenue, profit/loss, and growth objectives for assigned client accounts. Identify opportunities for upselling, cross-selling, and contract renewals, improving the value of SoftwareOne's offerings to clients.
• Drive new bookings (services and marketplace), and strategic renewals for existing Corporate
• Work closely with to ensure timely and successful delivery of solutions to clients.
• Coordinate with internal teams to address client needs and resolve issues efficiently.

• Track key performance metrics related to revenue, client satisfaction, and account growth.
• Prepare regular reports and updates for internal collaborators, highlighting achievements, challenges, and action plans.

Success Criteria

• Achieve revenue, profit/loss, and growth objectives (opportunity identification and ownership) for existing accounts through effective upselling, cross-selling, and contract renewal strategies.
• Attain assigned win rate and achieve defined margin-as-sold.
• Ensure high client satisfaction and retention levels by delivering customized solutions that address client needs and provide measurable value.

What we offer

• Generous pay with bonus structure
• Independent environment without a lot of red tape where you are empowered to make decisions
• Substantial benefits package that includes:
  • Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions
  • Additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical Illness
  • 401k program with employer matching 50% up to the first 10% of employee’s contributions
  • Wellness plan that includes credits to premiums and employer contributions towards the savings plan of your choice
  • Access to EAP and concierge services
  • Pre-paid legal at no cost
  • Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO)
  • Employee stock purchase plan
  • Learning and development opportunities galore
  • Tuition reimbursement
  • And much more!
  • Specific to Milwaukee-based office employees: company-paid parking 
• Winning culture, inclusive environment, and friendly people all over the world
• A remote-friendly organization, with colleagues working remotely either part or full-time

As a culture-first organization, being together is how we learn and grow. We come together in-person for at least 3 days for collaboration, support, and to have some fun. Where there is no physical location, we give all our employees an equal cultural experience through a remote setting.