Supervises Parts Specialists and or warehouse staff (within a service branch location).

Responsible for supervising a team of Parts Specialists, and or warehouse staff.

Provides employee performance feedback, provides opportunities for employee development, and enhances employee career growth.

Demonstrate leadership for Parts Capability processes and business results.

Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.

Ensures that worldwide parts support for customers, original equipment manufacturers, and the distribution Channel is available at first shipment for more complex new product launches.

Ensures worldwide parts support for the current products in the field, while interfacing with manufacturing plant facilities, the distribution channel, original equipment manufacturers, end customers, parts distribution centers, joint ventures, purchasing, and internal customers.

Ensures that policies and procedures are followed, appropriate productivity is achieved, and that employee questions are answered.

Where applicable, visit key customers, as per plan, to understand concerns and develop relationships; analyze customer inquiries to identify recurring user problems, recommend solutions, and identify where order management processes can be improved.

Tracks improvements to closure, and communicates progress to customers.

Plans, prioritizes, and schedules the team’s activities and resources to ensure continuity of service.

Liaises with other functional or operational area managers to ensure that Customer Order Management activities are integrated with other parts of the business and appropriate for current and future departmental needs.

Champions positive health and safety behaviors by influencing leaders and employees to create the right environment.

Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction.

Describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.

Builds strong customer relationships and delivers customer-centric solutions.

Resolves complex parts issues for the team.

Helps develop and leads Customer Support Excellence initiatives.

Ensures accountability - Holding self and others accountable to meet commitments.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Develops talent - Developing people to meet both their career goals and the organization’s goals.

Resourcefulness - Securing and deploying resources effectively and efficiently.

Drives results - Consistently achieving results, even under tough circumstances.

Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.

Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification, and resolution to ensure orders are fulfilled to customer requirements.

Warehouse Inventory Control - Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.

Warehouse Operations - Utilizes warehousing tools, systems, and methodologies to meet defined metrics for inbound and outbound operations of a warehouse.

Change Management - Applies Cummins's structured process and toolset for engaging individuals and organizations through change to achieve and sustain business results and outcomes.

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting, and participating in actions to improve health and safety to build an interdependent culture and contribute to an injury-free workplace.

College or trade-based certification or experience equivalent in a related field.

This position may require licensing for compliance with export controls or sanctions regulations.