Job Details
- Be the primary point of contact and build and maintain long-term relationships with customers
- Proactively seek new opportunities to expand our customer base, acquiring new logos and bolstering our market presence.
- Play a pivotal role in team strengthening, cultivating internal relationships to ensure magnificent collaboration and effective sales strategy execution
- Develop a trusted advisor relationship with customer and executive sponsors
- Take ownership on the customer experience
- Understand customer needs and business objectives and offer the right solutions to customers
- Ensure the timely and successful delivery of our solutions
- Keep customers satisfied by delivering exceptional service on a day-to-day basis
- Develop, maintain and implement an account strategy with short-/ mid-/ and long-term goals on
- Account growth, Profitability, Customer retention, Customer satisfaction
- Lead, moderate and orchestrate all activities on accounts.
- Enhance organization’s reputation by taking ownership for accomplishing new and different requests; exploring opportunities to add new value to our customers
- Keep track of and forecast specific account metrics, significant performance indicators, and financial data.
- Shows strength in engaging customers from IT to C-level, articulating the business value of offerings, while also communicating SoftwareOne's diverse portfolio and showcasing customer outcomes achieved through advisory, delivery, and managed services
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