With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Advanced AI Capabilities & Smarketing Team is part of the Analytics, Investment & Marketing Enablement Team (AIM) within GCS organization of American Express. AIM group is responsible for driving Commercial Customer acquisitions, engagement & retention globally by evolving our card & beyond-card products, targeting customers over online and offline channels through delivering world-class Analytics, Insights and Data Products.

How will you make an impact in this role?

• Creating world class analytics, developing cutting edge commercial capabilities powered by Data & Dynamic Intelligence
• Explore the latest big data/machine learning/deep learning techniques like reinforcement learning, natural language understanding (NLP), computer vision and Bayesian methods
• Creating data segmentation & optimization strategies for targeting profitable prospects with the right treatments across channels
• Drive expertise in Audience Identification and Custom targeting leveraging Amex and Partner data assets
• Develop and foster cross functional relationships with partners across American Express to ensure project prioritization and implementation
• Evaluate new external data sources & introduce novel approaches to transform complex customer behavioral data to engineer innovative data features

Minimum Qualifications

• Master's Degree in a Quantitative Field such as Computer Science, Computational Linguistics, Mathematics/Statistics, Engineering, Economics or Physics is required.
• Strong programming skills in Python is required. 
• Experience with big data programming language like Hive or Spark is required.
• Strong analytical/conceptual thinking acumen to solve unstructured and complex business problems and articulate key findings to senior leaders/stakeholders to influence business decision making
• Excellent communication and interpersonal skills
• Ability to manage several concurrent projects through collaboration across teams/geographies
• Demonstrated ability to work independently and across a matrix organization partnering with cross-functional teams and external vendors to deliver solutions at top speed

Preferred Qualifications

• Ph.D. degree preferred
• Knowledge of B2B financial product marketing is a plus
• Multi-Channel marketing and performance marketing experience, including digital marketing channels preferred

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions. 

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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