Job Type
Full Time
Job Details
We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits.Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
What you will do -
- Provide phone support for inquiries from sales and healthcare professionals
- Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
- Process all work in accordance with relevant working practices and standard operating procedures
- Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
- Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
- Provide support beyond standard hours as needed if call volume and/or workload require additional time
- Support Sales Department by providing answers to questions generated by telephone and emails.
What you need -
Required:
- 2+ years of customer or account management experience
- High School diploma
- Demonstrated computer skills (e.g. ERP systems, Outlook, Access, Excel and Word)
- Demonstrated problem solving and communication skills
- Demonstrated organizational, customer service and follow up skills
Preferred:
- Prefer Associates Degree or equivalent work experience
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