To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Be the main point of contact for Juniper/Partners for all requests related to quote creation, modification, and management.
• Support the Sales team and partners with queries, quotes, and opportunity management.
• Work with Juniper Account Managers directly on specific assigned tasks within established policies and procedures.
• Interface with partners/distributors, Juniper Sales, Logistics, Customer Care, Customer Master, Global Support, and Order Management related to quote/ordering queries and escalations.
• Administratively responsible for creating/managing complex deals for assigned accounts and accountable for quotes.
• Escalate customer problems to the respective SBM and/or AM.
• Escalate quoting problems to the team lead and/or Managers.
• Be well-versed in systems and tools required to manage quotes and answer queries from partners, customers, and the Juniper team.
• Act as a Subject Matter Expert (SME) of processes and understand the upstream and downstream of processes.
• Solve problems and handle escalations for the process and work on future projects to solve repetitive problems.
• Engage with stakeholders regularly to discuss process issues and recommend solutions.
• Contribute to team goals and create personal goals.
• Act as a backup for senior team members and assist in training new hires.
• Documentation and process planning.
• Experience with people management will be an added advantage.

JOB SPECIFICATIONS

• Previous related service business experience and quoting skills.
• Good attention to detail and documentation skills.
• Good verbal and written communication skills.
• Good organizational skills.
• Good team player and quick learner.
• Ability to handle multi-tasking.
• SAP knowledge is an advantage.
• Project management knowledge.

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions based on race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made based on individual qualifications, merit, and business need. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
 

ABOUT JUNIPER NETWORKS

Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...

INCLUSION AND DIVERSITY AT JUNIPER

At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you.

Additional Information for United States jobs:

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español: This Company Participates in E-Verify / Este Empleador Participa en E-Verify

● Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.