Job Details
- Serve as the single point of contact for customers related to M365 Support issues.
- Learn and use groundbreaking technologies
- Apply advanced solve techniques to provide unique solutions to our customers' individual needs
- Interact with leading technologists around the world
- Use your extensive customer support experience to provide feedback to internal Cloud Support teams on how to improve our services
- Drive customer communication during critical events
- Drive projects that improve support-related processes and our customers’ technical support experience
- Obtain and maintain vendor certifications.
- Experience and desire to work in a diverse team and environment
- Customer solution presentation for solution designs.
- Contribute to knowledge sharing within a community (e.g. team, practice, or project).
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