Senior Manager GTM Strategy & Operations, Workvivo

We are looking for a Senior Manager of GTM Strategy and Operations to lead and enhance our strategy and operational capabilities, supporting Workvivo’s continued growth. In this role, you will collaborate with sales, marketing, customer success, and other cross-functional teams to drive revenue optimization and ensure the successful execution of key GTM programs and processes.

As part of this position, you will identify new growth opportunities, analyze business performance, and recommend and implement strategies to capture that growth. This high-impact role requires adaptability to evolving priorities. You will need to think strategically, create focused execution plans, and lead teams to achieve these plans. Projects will vary in scope, from strategic to operational, covering areas such as global productivity, channel strategy, market expansion, M&A appraisal, and more.

About the Role

Responsibilities

• Conceptualize, validate, and execute strategic programs to significantly impact Workvivo's growth trajectory.
• Collaborate across diverse, cross-functional teams to deliver strategic initiatives (e.g., new market entry, channel strategy, product strategy).
• Develop models and analyses that support strategic recommendations for GTM programs and transformation initiatives.
• Provide leadership through data-driven insights and create scalable reporting processes. Identify areas of opportunity and risk, presenting recommendations to senior leadership.
• Conduct analyses across multiple data sets and tools (such as customer segmentation, distribution channels, and propensity to buy).
• Partner with teams including Sales, Finance, Operations, and Enablement, fostering collaboration and inclusivity across all levels and areas of the organization.
• Build executive-level presentations, reports, and dashboards in partnership with cross-functional teams.
• Lead and support sales strategy planning efforts, including quota setting, team structure, and territory assignments.
• Drive pipeline and forecast management processes to ensure accuracy and health across sales functions.

Qualifications

• Degree or equivalent experience, with 10+ years of relevant operations experience and a strong understanding of SaaS business models.
• Proven experience in building and operationalizing GTM strategies to accelerate revenue.
• Strong attention to detail, accuracy, resourcefulness, and commitment to follow-through.
• Thrives in a dynamic environment, with the ability to manage and prioritize multiple projects.
• Willingness to take initiative, with a history of achieving impactful results.
• Exceptional analytical, interpersonal, and communication skills.
• A commitment to fostering an inclusive and collaborative working environment.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.