What Gainsight, Inc. Has to Offer: Gainsight is a venture-backed, fast growing tech company revolutionizing Customer Success for businesses. They help businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight is the platform of choice for many leading companies like Box, Adobe, and Workday. Gainsight offers their employees benefits like:
Job Description:
Why Gainsight?
We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why.
At Gainsight, our mission is to be living proof you can win in business while being human-first.
Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, community and education solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Hundreds of companies use our software, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Zendesk. We have offices in the US, UK, Netherlands, Israel, Japan, and India.
Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award for our product and engineering advancements.
Gainsight has also been named one of the top 100 private cloud companies by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.
With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
As a Solutions Engineer, you’ll be a technical consultant working closely with new and existing Gainsight clients to ensure their usage of Gainsight, follows best practices, maximizes adoption, and plans for scalability. You’ll be a key technical consultant responsible for expanding the depth and breadth of Gainsight with your customers to ensure continued long-term success. You’ll ensure their Gainsight instance is configured following best practices to fit business needs. This position requires a mixture of project management, organizational, problem-solving, advisory, and technical skills. The ideal candidate will be comfortable interacting with customers, working autonomously, and driving outcomes.
As a trusted consultant on Gainsight’s Professional Services team you’ll:
Responsible for nurturing existing Gainsight customers to increase adoption and expansion via technical strategy.
Work in tandem with the Customer Success team and drive technical initiatives to achieve customer outcomes
Conduct requirement gathering sessions in order to interpret and deeply understand business requirements while documenting those details in a thorough and interpretable fashion
Develop and Integrate yourself into your customers operations team to support Gainsight
Configure the Gainsight platform per the desired specifications and conduct enablement sessions to the customer’s Gainsight Admin
Quickly establish rapport and positive relationship with client & stakeholders and manage expectations throughout the implementation lifecycle
Proactively Identify and escalate potential issues/risks and partner with both internal & external stakeholders for mitigation/resolution
Maintain a deep understanding of Customer Success to be a trusted thought leader and advisor with your customers
Participate in establishing best practices, templates, policies, tools and partnerships to expand and mature capabilities of the team
Forecast, track and report project hours and achieve your utilization target
What We're Looking For
Hands-on 1-8 years of recent Professional Services/Enterprise product implementation or related experience is required, SaaS experience is preferred
Solid technical skills and aptitude are required - CRM, databases, data integration processes, Salesforce.com, and various SaaS platforms are considered relevant
Hands-on 1-4 years of JavaScript, HTML, and CSS
Solid understanding of Web services, APIs and Webhooks
Mobile development is a plus
Experience troubleshooting SSO-related issues
Skill set to understand and document business requirements as well as provide prescriptive recommendations by actively listening and asking probing questions
In-depth knowledge and experience with successfully managing enterprise software application implementations - with waterfall and agile methodologies
Experience with spearheading initiatives with cross-functional teams on a number of concurrent engagements
Record of professional achievements with a track record of delighted, successful, and satisfied customers
Executive presence and confidence in communicating with technical, business, and senior leader stakeholders
Ability to create structure in ambiguous situations and design effective processes
Experience in working with complex, multi-divisional, multi-geographical customers
Capability to be dynamic and adapt quickly in a fast-paced environment
Comfortable working on 5-10 unique customer projects at one time
Passion to be an expert on the product and for being part of a fast growing company
Strong communication, presentation, consultative and leadership skills
SFDC experience/certification is a plus
BA/BS degree or equivalent
Available for customer meetings and consultations during U.S. business hours (2pm to 10 pm CEST shift)
This role is based in Wrocław, Poland, with the opportunity to collaborate with a global team and global customers.
Job Benefits
At Gainsight, our mission is to be living proof you can win in business while being human first.
Your job should never be a barrier to your happiness—it should be an avenue to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.
Here are our 5 core values
● Golden Rule: We try to practice the Golden Rule by exercising reliability, trust and giving back to each other and our community.
● Success for All: We believe in success for our stakeholders—whether our teammates, clients or shareholders—comes with a sincere focus on continuous learning, selfless teaching and making a difference in each other’s lives.
● Child-like Joy: We aspire to experience child-like joy in our work and lives, injecting a spirit of passion, optimism and laughter into everything that we do.
● Shoshin: We believe in a beginner’s mind. Don’t surround yourself with people like you--diversity breeds creativity.
● Stay Thirsty, My Friends: We believe in a totally internally-driven strive for greatness. The solution is to think more, not do more.
Why You’ll Love It Here
● Our Attitude: We’ve created a new category from scratch and we continue to be the thought leader in Customer Success.
● Our Leadership: We offer the leading tech solution for driving Customer Success.
● Our ROI: Reduce customer churn, increase up-sell, and improve customer satisfaction.
● Our Technology: Our technology allows companies to drive retention and growth by delivering the value customers demand.
● Our Impact: In addition to helping companies grow, we’ve committed to $100 million in wage expansion for underrepresented groups over the next few years.
● Our Clients: Big companies like Box, Adobe, Marketo, and many others.
● Our Team: Our team is composed of innovative Customer Success thought leaders and experts in their field from various industries.
Benefits include medical, dental, vision, short and long-term disability, life insurance, 401k available on the first day of the month after start date, and flexible PTO.
Gainsight is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Pursuant to the San Francisco Fair Chance Ordinance, where applicable, we will consider for employment qualified applicants with arrest and conviction records.
Job Description Summary
As a Solutions Engineer, you’ll be a technical consultant working closely with new and existing Gainsight clients to ensure their usage of Gainsight, follows best practices, maximizes adoption, and plans for scalability. You’ll be a key technical consultant responsible for expanding the depth and breadth of Gainsight with your customers to ensure continued long-term success. You’ll ensure their Gainsight instance is configured following best practices to fit business needs. This position requires a mixture of project management, organizational, problem-solving, advisory, and technical skills. The ideal candidate will be comfortable interacting with customers, working autonomously, and driving outcomes.
