With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Functional Description:

The Travel & Lifestyle Services Technology (TLST) team brings Membership to Life by building and integrating platforms and capabilities that enable our Premium Card Members throughout the booking lifecycle (plan, book, prepare, travel, re-engage) for products like Air, Hotel, Car, Dining etc. TLST builds platforms and capabilities which unlock the “secret sauce” that further differentiates TLS from its competitors.

Overall, our strategic priority is to lead the business through the Digital Transformation which looks to uplift and enhance the Card Member experience along with the Global Servicing journey for all agents.

Travel & Lifestyle Services (TLS) is looking for a Quality Engineer to help with the continuous integration and delivery of our world class customer servicing tools. You will be working with your own scrum team and across those who work on our product to deliver high-quality features to your servicing colleagues. You will be primarily responsible for building out our automation suite to support the testing and regression of our front end experiences and APIs, ensuring that our product owners needs are met and quality code is delivered across our applications. While we expect the majority of day to day tasks to be automation focussed, we are looking for an individual who is passionate about all aspects of Quality Engineering, and this role with cover the whole spectrum of functional and non-functional testing.

Roles & Responsibilities: 

• Accountability for the delivery of quality code that is fully tested and scalable

• Contribute to the existing test automation suite; add new features and maintain existing jobs

• Work with Product Owners to define requirements for new features, contribute to product roadmaps and plan increments of work

• Identify opportunities to adopt innovative testing technologies and techniques

• Execute test cases/scripts, including Systems Integration, Regression, and Performance Testing

• Help us develop and maintain other non-functional areas of test, such as Accessibility and Security

Minimum Qualifications:

• 8+ years experience in software engineering, with a focus on quality

• Experience in UI automation, such as Selenium WebDriver.

• We are moving to a JavaScript/Node automation framework using webdriver.io. Experience of this is a bonus, but most important is your willingness to learn and you will be given time and support to upskill

• Understanding of BDD and ‘Shift Left’ concepts

• Demonstrated experience with CI/CD and continuous testing (CT) capabilities

• Experience with API Test automation (preferably RESTful APIs and microservice design pattern). Knowledge of Karate API Framework is a bonus as we are moving to this platform.

• Performance testing experience with tools such as JMeter

• Other non functional testing, such as accessibility (Lighthouse) and security testing is also desired, but not essential

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.