You Lead the Way. We’ve Got Your Back.

#6th in Great Place to Work’s Best Workplaces List in the Philippines for 2023 
#6th in Great Place to Work’s Best Workplaces List in the Philippines for IT-BPM for 2023 
#8th in Fortune Magazine’s 2023 World’s Most Admired Companies 
#1st in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

The  Manager, Operational Risk Management (ORM), Reporting will:

• Oversee the production and aggregation of risk reports to ensure they reflect the detailed responsibilities, incl. testing & monitoring
  
• Ensure quality reporting tools are utilized; define key terms and reports to inform consistent approach across Bus
  
• Aggregate and QC reporting across all sources (i.e., single source of truth)
  
• Monitor Key Risk Indicators (KRIs) and other related metrics, and provide frequent reporting which include an overall view of risks and trends (e.g., holistic insight reporting)
  
• Manage cross-functional Communities of Practice (CoPs) to share best practice techniques and pioneer new methodologies
  
• Drive reporting to the Enterprise Risk Management Committee, Board of Directors and Senior Management on OR topics, and provide support and oversight with associated Communities of Practice

Minimum Qualifications:

• 4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities  
  
• Excellent project management, communication, and interpersonal skills  
  
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards  
  
• Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively [BU-SPECIFIC]  

Preferred Qualifications:

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous  
  
• Experience in at least one of the following:   
  
  • Translating operational risk strategy and appetite into execution guidelines  
    
  • Review the tracking and identifying of issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds  
    
  • Oversee the implementation of the operational risk governance frameworks   
    
  • Communicating and ensuring understanding and adherence to operational risk procedures and standards   
    
  • Manage the operational risk exam management processes  
    
• Experience in financial services industry 

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
  
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
  
• Work From Home Requirements:
  
  • Must have at least 25 mbps internet connection plan / speed
    
  • Must have a private & quiet area to work at home
    
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
  
• Bonus incentives 
  
• Support for financial-well-being and retirement 
  
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
  
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex 
  
• Generous paid parental leave policies (depending on your location) 
  
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  
• Free and confidential counseling support through our Healthy Minds program 
  
• Career development and training opportunities

This role is not open to visa sponsorship according to business requirements.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To know more about our recruitment process, you may watch this short video – What to Expect: Recruitment at American Express 

ORMCM