Job Details
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Commercial payment products for small and medium sized businesses (SME), are an integral part of the business strategy for Card Services UK, and the SME market segment remains a strong opportunity for outstanding growth.
The UK SME Client Management team play an essential role in bringing membership to life for our new and existing customers through consultative dialogue to inform and enable Card Members to maximise their membership. Our customers are small business owners with and entrepreneurial spirit through to larger SME companies and you will be helping them all to get more business done.
Through a telephone-based role and outstanding interactions, our Account Development Managers engage, educate, inform and enable customers to develop and grow accounts.
We are seeking highly productive, motivated, and professionals. You will be responsible for the management of new and existing card members and goaled across a range of metrics that drive the right outcomes for customers and the business.
This is a phone-based role, driving early customer engagement as well as growth across the existing SBS Portfolio, with a strong focus on profitability, BCV (Billed Charge Volume) expansion, account growth and customer retention.
The SME segment continues to be the growth engine of American Express UK Card Services and you will have the opportunity to be at the heart of the action.
How will you make an impact in this role?
- Build relationships with a diverse group of new and existing business customers to help them achieve the goals of their programme and drive profitable growth.
- Through ONE. Force trigger adoption, proactively manage an effective engagement plan, identify, and prioritise opportunities that support the customers goal achievement as well as our key metrics.
- Operate effectively in a fast-paced evolving environment to influence, collaborate and coordinate with multiple teams and partners in – and out – of the enterprise.
- Ensures premium value is delivered that aligns with customers goals, delivers a positive customer experience, and achieves customer advocacy.
- Understands customers opportunities, threats, and risks to maintain and grow the relationship.
- Understand and adhere to regulatory requirements, ensuring they are followed during all customer interactions.
- Support the deployment and adoption of customer NPS survey (customer satisfaction survey).
- Stay updated on industry best practices, competitive landscape, and emerging trends to drive innovation and maintain a competitive edge
Minimum Qualifications
- Results driven.
- Customer focused.
- Excellent verbal and written communication skills.
- Ability to influence and persuade.
- Experience of working and thriving in a fast-paced environment.
- Strong collaborator.
- Team player.
- Self-motivated.
- Account Management experience required.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
