With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Manager – Investment & Capacity Planning 

Description

About Global Network Strategy & Transformation 

Global Network Strategy & Transformation (GNS&T) is the team tasked with envisioning the American Express payment Network of the future and executing the cross-functional transformation necessary to deliver it. Taking the lead on this strategic imperative for the company, this global team is looking to define and deliver new services and capabilities to drive business differentiation, growth, and deliver a digital global payments Network that is an enabler of rapid innovation.

Reporting to the Director, Investment & Capacity Planning, the Manager will be responsible for defining and developing a capacity planning model for Network & Acquirer Solutions. 

Key responsibilities of the role are:

• Develop, implement, and operate a capacity model to facilitate rapid sizing and delivery scheduling; respond to an evolving Product Roadmap.

• Develop and maintain a detailed program scope and capability framework (level 2) and collaborate with teams across the program.

• Publish and report on capacity and scheduling options, identify optimization opportunities and drive capacity-driven capability build roadmaps with AET and GNO teams.

• Produce presentation materials for executive updates.

• Engage and support global business teams, product leaders, engineering, and other applicable groups to ensure flawless execution. 

Qualifications

The ideal candidate will be someone with a passion to drive effective change in a fast moving and innovative environment. S/he will be an experienced leader with proven ability to rapidly develop strong relationships, while quickly learning about the payments landscape.

Skills & Experience 

• Proven program management expertise, including the ability to develop and maintain an effective integration with other dependent workstreams.

• Strong understanding of the Product Management lifecycle.

• Experience developing capacity (resource/infrastructure) models to facilitate the software build within planned schedule and funding constraints.

• Experience and knowledge of Agile (Scrum) project methodology and practices.

• Excellent communication skills.

• Ability to collaborate and partner with internal teams.

• Innovative leader with ability to think creatively to solve problems.

• Customer-focused.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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