Job Details
We are thrilled to announce an opportunity to join our team as:
Support Analyst (On Site)
SoftwareOne
Scope: Full-time | Office: Urabá | On Site
How a day to day would look like in this role:
- Notification of alerts and incidents to administrators
- Attention to incidents and requirements of low level or complexity in the different platforms.
- Review of the status of the backups of the platforms to be managed.
- Report backup failures to platform administrators.
- Identify alerts and incidents that may be related to each other.
- Generate Customer Alert Notifications.
- knowledge transfer.
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