Job Details
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Global Merchant and Network Services (GMNS) is the Merchant Acquirer, Processor and Marketing partner for millions of merchants around the world who accept American Express Cards. This exciting role sits within the Global Strategy and Capabilities (GS&C) team supporting Global Client Group (GCG). This is an excellent opportunity for an individual to gain deep knowledge of the Merchant business by leading analytics / reporting processes and developing relationships across teams and with senior leaders.
As the successful candidate, you will be responsible for business performance reporting and – more importantly – providing insights and recommendations to inform and drive business strategy. You will also work closely with finance, sales enablement (SABE) and international colleagues to manage a suite of business-critical merchant performance dashboards.
How will you make an impact in this role?
Responsibilities include:
- Lead annual planning processes for GCG International (LRP, forecasting and target setting) in close partnership with GCG International Leadership, CLMs and Finance.
- Lead monthly review of results with GCG leadership. Undertake in-depth analysis of key business performance metrics, highlighting trends that inform and drive business strategy.
- Manage business-critical merchant performance reporting suite. Evaluate current reporting to identify opportunities that will drive automation, eliminate redundancies, and address reporting gaps and provide proactive insights.
- Manage/support colleague scorecard production processes in alignment with global standards and direction.
- Partner with various teams (including other regional teams, SABE, Finance, Pricing and other GMNS functions) to optimize alignment of best practice and understand/deliver on shared objectives.
Minimum Qualifications
- Strong analytical, and problem-solving skills, highly organized and detail oriented with an ability to multi-task. Able to synthesize large amounts of complex data with the ability to draw key conclusions.
- Passion for developing and driving partnerships across multiple functions across the Enterprise
- Excellent communication skills: ability to distill financial data into clear, concise, and actionable insights
- Ability to effectively prioritize and manage competing priorities and drive results while meeting critical deadlines
- Proficient in Microsoft suite required (Power Point, Excel)
- An undergraduate degree; MBA or similar advanced degree preferred
Preferred Qualifications
- Prior experience in querying data and experience in Google Cloud Platform (GCP) & BigQuery (for LUMI) is a plus.
Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
