With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Responsible for Demand Forecasting and related analytics for KYC Processes globally for Global Services Group.

·       Understand basic forecasting methods and be able to drive volume forecasts. 

·       Statistical acumen for identifying large data sets and drive analysis out of historical volumes – to normalize and predict future volumes.

·       Responsible for Volume Forecasting for Customer Fulfillment Network (CFN), Disputes and KYC

·       Partner with Site level leadership teams by providing operational recommendations required to deliver world class service at the right margins.

·            Bachelor's degree in mathematics, statistics, economics, or a related field.

·            Strong mathematical and statistical skills, including proficiency in forecasting techniques such as time series analysis, regression analysis and predictive modeling.

·            Experience with forecasting software and tools, such as SAS, R, Python, or similar platforms

·            Knowledge of supply chain management principles and inventory control practices. 

·         Familiarity with data visualization techniques and tools for presenting forecasted volume data effectively.

·            Ability to analyze historical business driver data, market trends, and other relevant factors to forecast future volume demand accurately. 

·            Strong attention to detail and ability to validate forecast models using appropriate statistical methods. 

·            Excellent communication skills for collaborating with operations, support and GCCM teams to gather relevant information and validate forecast assumptions. 

·            Experience working with large datasets and database management systems

·            Adaptability to changing business requirements and willingness to adjust forecast models accordingly

Minimum Qualifications

·       Exceptional planning skills & experience from working in an operational environment where the processes are complex and numerous

·       Possess strong analytical skills; ability to evaluate alternatives and recommend solutions.

·       Good communication skills both verbal and written with some exposure to financial analysis/ MIS/ decision support role and demonstrated ability to prioritize and drive results.

·       Good working interpersonal and negotiation skills

·       Excellent working knowledge of Microsoft Office (Excel, Access, Word and PowerPoint).SQL knowledge would be an added advantage.

·       Ability to balance multiple priorities simultaneously while setting and meeting expectations. Good business sense, self-motivated and flexible.

Preferred Qualifications

• Hands on experience in MLS / R

• Quantitative Analytics

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 

• Bonus incentives 

• Support for financial-well-being and retirement 

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 

• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex 

• Generous paid parental leave policies (depending on your location) 

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

• Free and confidential counseling support through our Healthy Minds program 

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.