DESCRIPTION

If you are an undergraduate IT student looking to jump start your career, we are offering a 13-month full time and part time internship based at our Scoresby office . This is a unique opportunity to gain skills and knowledge while you are working full time commencing 28th January 2025. The primary objective for this role is to assist in the delivery of IT services and technical support of IT infrastructure operated by CBS IT in the South Pacific and Southeast Asia regions. This will be achieved by working with CBS IT teams responsible for networks, telephony, desktop and hardcopy services and by working directly with business and IT partners from various business units.

In this role you will make an impact in the following ways:

• Assist in the development, delivery, maintenance, and support of IT Infrastructure Services
• Support the generation and reporting of service delivery metrics (i.e., Scorecards, Service Level Agreement (SLAs) and Customer Satisfaction or Net Promoter Scoring).
• Act as contact for customers for service-related inquiries and building of collaborative relationships with key customers and suppliers.
• Identify opportunities for Continuous Improvement of IT Infrastructure Services
• Build relationships with users, technical staff, and management to determine and resolve IT incidents and problems.

RESPONSIBILITIES

About You:

To qualify for this undergraduate internship, it is essential that you:

• Are currently studying a Bachelor degree of Information Technology or similar.
• Have between 1 and 8 units of study left to complete of your undergraduate degree as of January 2025
• Are available for the full 13 months and be willing to defer your studies for that duration.

Note: Applicants that do not meet these qualifying requirements unfortunately will not be considered.

To be successful in this role, you will possess skills/or be able to perform:

• General knowledge of IT functions and services particularly in IT infrastructure such as networks, telephony, mobile phones, PC hardware and software and printers.
• Working knowledge of Microsoft PC operating system and office productivity software such as MS Office and email systems.
• Working knowledge of mobile and tablet technologies (Apple products).
• Basic project management skills.
• Excellent communications and customer service skills.

This is a 13-month, full time or part time, paid placement and the successful candidate will be required to defer their studies for the duration of the program.

How to apply:

• For all applications, please submit your resume, cover letter and academic transcript via the link provided.
• In your cover letter, please specify how many units of study you have remaining on your undergraduate degree and your motivation behind applying both to Cummins and this specific internship.

QUALIFICATIONS

Note: We will be unable to assess your application without all of the required documents, so please ensure you attach your resume, cover letter and academic transcripts at the time of application.

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

We are proud to be recognised as a WORK180 Endorsed Employer for All Women. Click here (link to our work180 page: https://work180.com/en-au/for-women/employer/cummins-australia/jobs ) to check out our Benefits.

Job Systems/Information Technology

Organization Cummins Inc.

Role Category Hybrid

Job Type Student - Internship

ReqID 2401334

Relocation Package No