With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Job Description

Global Network Services Latin America (GNS LAC) organization partners with banks and financial institutions to issue cards and acquire merchants on the American Express network. Through these partnerships, GNS LAC increases the number of American Express cards in the markets, enhances merchant coverage and, provides exciting and innovative new products around the world. This position has the responsibility to leads teams or colleagues directly or indirectly in the setup and maintance on the American Express Global Network. This position primarily will provide support in The Caribbean and to the Latin America Region. 

Reporting directly to the PBS VP, the colleague will manage the enablement and on-going support of payments technology solutions provided by the Amex network with partners. This position will be responsible for driving effective partnerships with key internal and external stakeholders to ensure GNS LAC interests. The individual will work with the Finance, Technologies, Legal, Compliance, Global Network Business, and Risk teams to support our Partners on the GNS Network.
REQUIREMENTS
 
•              Build strong and productive relationships and credibility across multiple levels of our partners technologies and payments organization.
•              Ability to build strong and influential working relationships across all levels of American Express staff groups to bring the full range of business-to-business capabilities, resources and advantages to the GNS Caribbean partners.
•              Deploy best in class American Express assets, platforms, and capabilities and best practice to drive superior performance of this product on the AXP network vs. performance and opportunity of product on legacy network.
•              Select job responsibilities require partner management with the LAC region.
•              Ensure partner compliance with GNS policies and adherence to American Express standards.
•              Identify, document, monitor and coordinate the timely resolution of operational problems reported by partners.
•              Interface with the various business groups to provide updates on issue resolution and partner operational performance.
•              Identify reengineering opportunities/process improvements and develop business cases for the Network and GNS partners. 
•              Support the launch of new partners and new to Network capabilities.
•              Support the launch of new products, including Beta testing and BIN sourcing.
•              Travel 40%
 
QUALIFICATIONS
•              Superior and proven understanding and experience of all aspects of card issuing, acquiring, processing, and servicing.
•              Excellent relationship management skills and a track record of having built influential and credible relationships across both internal and external stakeholders.
•              Ability to influence without direct authority.
•              Ability to project and represent the Blue Box in a professional manner.
•              Excellent consulting skills to become the payment expert in the industry representing Amex.
•              Excellent end-to-end project management skills.
•              Ability to clearly communicate at technical and non-technical levels.
•              Excellent presentation and training facilitation skills.
•              Strong project management & relationship management skills.
•              Ability to interact at all levels with internal and external partners.
•              Fully bilingual (verbal and written) in English and Spanish. 

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.