Job Details
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Able to provide consultation and strategic recommendations by quickly assessing and remediating complex availability issues. Responsible for driving automation, efficiencies to increase quality, availability,and auto-healing of complex processes.
• Drive the resolution of problems by identifying the root cause and implementing architecture/code fixes.
• Analyze the existing technology environment and architecture, to develop technical/architectural recommendations to improve system/application performance and lead improvement implementation.
• Drive continuous improvement to reduce MTTR (Mean Time to Recovery) and MTTD (Mean Time to Detection) on production impacts. Proactively address gaps with stability issues across infrastructure environment.
• Collaborate with business users and technical SMEs to analyze, triage, and creatively resource product development and enhancements for loads into operational data warehouse.3/13/2024 AXP Internal 2
• Automate, Optimize & Execute process Improvements on existing processes.
• Provide post-implementation production support for processes.
• Focused on logging, time-series, or machine-learning products. Knowledge of Platform Engineering and Understanding of architecture, application system design.
• Maintain and enhance monitoring framework (data collection, alert aggregation and enhance alerting logic).
• Scripting Languages (Bash/Python/Perl).• Splunk, Dynatrace, ELK/KIBANA
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.