What Gainsight, Inc. Has to Offer: Gainsight is a venture-backed, fast growing tech company revolutionizing Customer Success for businesses. They help businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight is the platform of choice for many leading companies like Box, Adobe, and Workday. Gainsight offers their employees benefits like:
Job Description:
Why Gainsight?
We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why.
At Gainsight, our mission is to be living proof you can win in business while being human-first.
Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, community and education solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Hundreds of companies use our software, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Zendesk. We have offices in the US, UK, Netherlands, Israel, Japan, and India.
Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award for our product and engineering advancements.
Gainsight has also been named one of the top 100 private cloud companies by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.
With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
Job DescriptionCommercial Account Executives are responsible for selling Gainsight solutions to prospective customers. Using a consultative sales approach, the successful candidate will create and cultivate relationships to build and maintain customers for life. The Account Executive will work with all Gainsight stakeholders including Customer Success Managers, Professional Services, Pre-Sales, Product Support and Product Management to anticipate and meet customer expectations..
What You'll DoSales Process
Achieve sales quota for assigned territory.
Maintain appropriate sales development activity to ensure healthy pipeline management.
Overcome technical and business objections of prospective customers as necessary.
Conduct online or onsite product demonstrations to qualified prospects as necessary.
Respond to RFPs for qualified business opportunities where Gainsight is a fit.
Work with the Professional Services organization to evaluate training and consulting needs to support implementations.
Maintain a thorough understanding of the Gainsight product and services offered.
Gain an understanding of Gainsight’s use in the industry, as well as best practices.
Be a subject matter expert for your designated industry and territory
Sales Administration
Work with Sales Development Representatives to define and support prospecting efforts within assigned territory.
Enter new leads, contact data, log calls and other sales information for prospects and customers into SFDC.
Prepare formal proposals, produce price quotes, work with management on contract negotiations, and gather all necessary paperwork to process orders.
Provide feedback (customer/prospect needs, industry trends, market perceptions, competitive intelligence, etc.) to company management, Marketing and Product Management teams.
Plan, promote and conduct round table events in key locations within your territory.
Travel to and attend trade shows, conferences, round tables and onsite visits
Investigate and resolve customer problems with deliveries, payments, product use or implementation (as required).
What We're Looking For
Minimum 2 years of B2B outbound sales experience required, SaaS sales preferred
Proven track record of building relationships with clients, sourcing, selling and meeting sales quotas
Comfortable talking about ROI & metrics that relate to Executives / Buyers
Comfortable working in a fast-paced environment, strong multi-tasking skills and managing several opportunities on a monthly/quarterly basis
Highly competitive, entrepreneurial, curious, and self-driven
Strong presentation skills preferred
Ability to switch between a transactional and a consultative sales approach depending on the product
At Gainsight, our mission is to be living proof you can win in business while being human first. Your job should never be a barrier to your happiness—it should be an avenue to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.
Here are our 5 core values
Golden Rule: We try to practice the Golden Rule by exercising reliability, trust and giving back to each other and our community.
Success for All: We believe in success for our stakeholders—whether our teammates, clients or shareholders—comes with a sincere focus on continuous learning, selfless teaching and making a difference in each other’s lives.
Child-like Joy: We aspire to experience child-like joy in our work and lives, injecting a spirit of passion, optimism and laughter into everything that we do.
Shoshin: We believe in a beginner’s mind. Don’t surround yourself with people like you--diversity breeds creativity.
Stay Thirsty, My Friends: We believe in a totally internally-driven strive for greatness. The solution is to think more, not do more.
Why You’ll Love It Here
Our Attitude: We’ve created a new category from scratch and we continue to be the thought leader in Customer Success.
Our Leadership: We offer the leading tech solution for driving Customer Success.
Our ROI: Reduce customer churn, increase up-sell, and improve customer satisfaction.
Our Technology: Our technology allows companies to drive retention and growth by delivering the value customers demand.
Our Impact: In addition to helping companies grow, we’ve committed to $100 million in wage expansion for underrepresented groups over the next few years.
Our Clients: Big companies like Box, Adobe, Marketo, and many others.
Our Team: Our team is composed of innovative Customer Success thought leaders and experts in their field from various industries.
Benefits include medical, dental, vision, short and long-term disability, life insurance, 401k available on the first day of the month after start date, and flexible PTO.
Gainsight is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Pursuant to the San Francisco Fair Chance Ordinance, where applicable, we will consider for employment qualified applicants with arrest and conviction records.
Job Description Summary
Commercial Account Executives are responsible for selling Gainsight solutions to prospective customers. Using a consultative sales approach, the successful candidate will create and cultivate relationships to build and maintain customers for life. The Account Executive will work with all Gainsight stakeholders including Customer Success Managers, Professional Services, Pre-Sales, Product Support and Product Management to anticipate and meet customer expectations..
