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As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology of #TeamAmex.

The Global Loyalty & Benefits team is seeking a Director of Digital Product Operations to lead the Global Loyalty & Benefits Program Management team. 

Our Loyalty platforms enable many of Amex’s most critical customer differentiators including the flagship Membership Rewards program, and we are constantly seeking new ways to offer value to our customers and drive growth for the company.

As the Director of Digital Product Operations team, you and your team will work closely with Product and Engineering teams across the Global Loyalty & Benefits portfolio to deliver end-to-end program management activities in alignment with business objectives, strategic vision, and roadmap while meeting our financial targets.

We look primarily for people who are passionate about solving business problems through innovation and program management best practices. You will be required to apply your depth of knowledge and expertise to all aspects of program management and partner continuously with our many stakeholders daily to stay focused on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. We welcome diverse perspectives and people who are not afraid to challenge assumptions.

Key Responsibilities:

Program Management

• Steers execution on defined, program-level goals for medium-to-high complexity programs.

• Works within and across team(s) to anticipate, track, and resolve risks and impediments to delivery.
• Assist in the development and ongoing enhancement to the program strategy for Compliance Issue Management
• Act as a key point of contact for Global Loyalty and Benefits in various Risk and Compliance forums
• Facilitate regular meetings with the GLB leadership team to review all issues with at-risk milestones
• Participates with product and engineering leaders to build implementation roadmaps.
• Provides and consolidates inputs for leadership updates; facilitates meetings with leadership on delivery status and key decisions needed to support project delivery.
• Tracks and interprets relevant OKR/KPIs; identifies key insights & next steps.
• Participates in PI planning meetings and other Agile ceremonies for team/teams. 
• Partners with GLB’s Portfolio Management team to discuss prioritization and pressure tests plans for feasibility, capacity, and risks.
• Drives coordination, collaboration, and alignment between Product Owners, Architects, and Engineers to meet regulatory and technical requirements.
• Identifies and addresses complex inter-team technical dependencies, bridges gaps in technical management.
• Follows and instills documentation best practices to ensure designs meet requirements.
• Drives technical and regulatory consistency across workstreams; develops documentation to ensure ongoing maintenance and development of technical and regulatory solutions.

Communications

• Create and deliver executive-level and stakeholder communications, elevating the product teams unified messages to drive decisions and accelerate decision making.

• Oversees the process and materials to share out roadmaps on a regular cadence to ensure stakeholder alignment and awareness. 
• Provides inputs to governance forums.

Process Improvements

• Collaborates with senior leaders (both internal and external to Global Loyalty & Benefits) to recommend and implement process improvements to drive operational efficiency and effectiveness.

• Reviews and presents materials to senior leaders on recommendations to solve overly complex portfolio challenges, leveraging relationships and subject matter expertise for the Loyalty & Benefits portfolios.

People & Culture

• Influence others, often without direct authority, persuading with compelling data, facts, and conclusions.

• Lead diverse, inclusive, and geographically dispersed teams, inspiring employee engagement, retention, progression, and performance management.
• Collaborates with senior leaders to develop educational strategies across stakeholder groups to provide effective knowledge sharing and ensures alignment of learning to annual and long-term organizational goals and priorities.
• Facilitates and plans change management and release management activities 
• Foster collaboration and transparency between product, engineering, lines of business, and enterprise teams.
• Establishes the strategic approach for the management and monitoring of a portfolio based on broad functional goals.
• Defines and executes on opportunities for improvements to the delivery process; works with relevant teams to redesign process flows.
• Mentors, guides, and supports Technical Project Managers and other team members as appropriate.

Required Skills:

• Excellent verbal and written communication skills and experience working with senior leaders

• Strong people management skills, with experience leading teams
• Unique ability to think strategically and not lose sight of the details
• Proven ability to drive results while managing multiple projects in a fast-paced, deadline driven environment
• Ability to build positive relationships, influence decisions and make things happen
• Excellent facilitation and collaboration skills, with the ability to influence and gain alignment at all levels of an organization, including senior leadership
• Change Agent, not afraid to challenge the status quo
• Improve and streamline agile operations
• Lead and facilitate governance forums with executive leaders
• Preferred bachelor's degree; Master’s Degree or MBA is a plus

Relevant Skills

Agile Methodologies • Communication Management • Data Visualization • Portfolio Strategy • Relationship Management • Risk Management • Strategic Planning • Technical Reporting • Tech Investment  • Process Improvement  • Change Management   •  Operational Excellence  • Controls Management  •  Reporting  • PowerPoint  • Excel  • Big Data • Jira

Salary Range: $150,000.00 to $225,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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