DESCRIPTION

We are looking for a talented Service Advisor for our Distribution business in Boston, MA.

In this role, you will make an impact in the following ways:

Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.

Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.

Review/create work orders to ensure accuracy for invoicing and warranty.

Other administrative task on a need-by-need basis.

RESPONSIBILITIES

Education, Licenses, Certifications

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

QUALIFICATIONS

The regular schedule for this position will be 8:00 am to 4:30pm Mon-Fri. This schedule is subject to change based on business needs. May be required to work second shift if needed

Communicate with customers to understand their units problems and needs.

Write repair orders, describing the unit’s condition and the repairs or services required.

Estimate costs and time required for repair or maintenance work.

Schedule appointments for unit inspections, tests, and repairs

Coordinate with service technicians to ensure timely completion of work.

Explain the work performed and the charges to the customer.

Manage and file necessary paperwork and records.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.

Job Service

Organization Cummins Inc.

Role Category

Job Type Office

ReqID 240005AU

Relocation Package Yes

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.