With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Function Description:

This position will be responsible for executing and supporting all tasks including charge product benefits, acquisitions, planning & implementation, internal and external stakeholder management, offers escalation management for Charge Cards in India market.  Act as a channel lead for TLS AD & Sales team, for Charge Product.

Purpose of the Role:

We are looking for an energetic, agile, passionate and hands on individual to join the team to continue to drive growth in a dynamic fast paced environment. Gaining an in depth understanding of the Charge products, you will be required to create strategies to launch new benefits and work with multiple teams to setup process for fulfillment and customer engagement.

Job Responsibilities:

• End to End management for new and existing offers & updation of offers across assets.

• Collaborate with Brand and Communications and Partnerships team to execute marketing campaigns on an ongoing basis

• Launch and manage new campaigns & tactical offers for Charge cards 

• Report Key Metrics on campaign performance on a monthly basis

• Management of internal stakeholders as per campaign execution plans

• Partner with multiple teams across Brand, CEN, CFN and Sales to drive billings and acquisitions

• Collaborate with Brand and Communications and GCI team to execute offers

• Investigating, problem solving and recommending solutions to improve the customer experience.

• Deliver insights based on customer satisfaction surveys and competitor benchmarking to identify, recommend, and size product improvements to improve customer satisfaction.

• Contribute to the compliant operation of the product portfolios, identifying and addressing operational and compliance risks.

• Management of internal stakeholders for achieving acquisitions & billings plan.

• Management of Internal MIS and Lead generation file end to end with multiple stakeholders

• Improve existing process notes and enhance efficiency across application processing, income profiling, attrition, timely risk assessments of CM profiles, & reduce any transaction disruptions.

• Monthly connects with all key stakeholders and manage the MOMs and action / follow up items as per the connects.

Qualifications

1.        Bachelor’s/Master’s Degree with 6-8 years’ experience in BFSI domain.

2.       Self-starter, shows strong self-initiative to meet deliverables and overcome issues.

3.       Strength in building and leveraging relationships, experience in working within a cross functional matrix

4.       Strong interpersonal, oral and written communication skills.

5.       Prior experience in communications and digital marketing is preferable.

6.       Must be proficient in MS Office suite (PowerPoint, Excel, Word)

7.       Strong project management skills.

Good to have knowledge of platforms (For Internal Candidates): IMH (salesforce), One CMS, CMS, JIRA, AEMP

Technical Skills/Capabilities: Excel, Power point

Behavioral Skills/Capabilities:

• Set The Agenda: Define what winning looks like, put enterprise thinking first, lead with an external perspective

• Bring Others With You: Build the best team, seek & provide coaching feedback, make collaboration essential

• Do It The Right Way: Communicate frequently, candidly & clearly, make decisions quickly & effectively, live the blue box values, great leadership demands courage

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.