An Account Manager (AM) is responsible for building strong relationships with SoftwareOne customers to ensure the ultimate customer experience and that maximum value is received throughout customer lifetime. This role provides ongoing sales support to existing customers, handles the customer relationship and customer happiness. The AM builds & implements the account strategy, helps identify new sales leads, and collaborates with Business Development Executives to develop sales plans and find opportunities. The AM leads the overall accountability and is responsible for the comprehensive relationship with the customer. 

Role and Responsibilities 

• Be the primary point of contact and build and maintain long-term relationships with customers
• Proactively seek new opportunities to expand our customer base, acquiring new logos and growing our market presence.
• Play a pivotal role in team strengthening, championing internal relationships to ensure detailed collaboration and effective sales strategy execution
• Develop a trusted advisor relationship with customer partners and executive sponsors
• Take ownership on the customer experience
• Understand customer needs and business objectives and offer the right solutions to customers
• Ensure the timely and successful delivery of our solutions
• Keep customers satisfied by delivering exceptional service on a day-to-day basis
• Develop, maintain and implement an account strategy with short-/ mid-/ and long-term goals on
• Account growth
• Profitability
• Customer retention
• Customer happiness
• Lead, moderate and orchestrate all activities on accounts.
• Improve organization’s reputation by taking ownership for accomplishing new and different requests; exploring opportunities to supply to our customers
• Track and forecast of defined account metrics, KPIs and financials
• Demonstrates proficiency in engaging customers from IT to C-level, articulating the business value of offerings, while also communicating SoftwareOne's diverse portfolio and showcasing customer outcomes achieved through advisory, delivery, and led services