Job Description:

Why Gainsight?

We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why.

At Gainsight, our mission is to be living proof you can win in business while being human-first.

Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, community and education solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Hundreds of companies use our software, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Zendesk. We have offices in the US, UK, Netherlands, Israel, Japan, and India.

Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award for our product and engineering advancements.

Gainsight has also been named one of the top 100 private cloud companies by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.

With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

 

Job Description

We are seeking a dynamic and innovative Talent Development (L&D) Partner to join our team. This individual will play a critical role in creating engaging content, enabling managers, and facilitating training sessions. The ideal candidate is passionate about driving employee development through creative content, effective manager enablement, and impactful presentations.

What You'll Do

• Responsible for managing the talent development programs, including overseeing review cycles and high-performing teammate initiatives, while effectively removing obstacles and ensuring projects stay on schedule.

• Develop, design, and curate engaging learning materials, including e-learning modules, instructional guides, and multimedia content.

• Ensure all content aligns with company objectives and enhances the learning experience for employees at all levels.

• Continuously update and improve existing content to keep it current and relevant.

• Create and deliver targeted training programs and resources to empower managers with the skills and knowledge needed to lead their teams effectively.

• Collaborate with the People Strategy team to identify learning needs and tailor programs to address specific challenges and opportunities.

• Lead engaging and interactive training sessions for employees and managers.

• Utilize various facilitation techniques to ensure a participative and inclusive learning environment.

• Evaluate and assess the effectiveness of training sessions and make necessary adjustments to improve outcomes.

• Design and develop high-quality presentation decks for training programs and our internal knowledge base.

• Ensure that all presentation materials are visually appealing, well-organized, and effectively communicate key messages.

• Collaborate with subject matter experts to ensure content accuracy and relevance.

 

Required skills

What We're Looking For

• 5+ years of learning and development experience

• 5+ years of facilitation experience

• 2+ years of SaaS experience

• 3+ years project management experience

 

Job Benefits

 

At Gainsight, our mission is to be living proof you can win in business while being human first. 

Your job should never be a barrier to your happiness—it should be an avenue to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.

 

Here are our 5 core values

 

●  Golden Rule: We try to practice the Golden Rule by exercising reliability, trust and giving back to each other and our community.

●  Success for All: We believe in success for our stakeholders—whether our teammates, clients or shareholders—comes with a sincere focus on continuous learning, selfless teaching and making a difference in each other’s lives.

●  Child-like Joy: We aspire to experience child-like joy in our work and lives, injecting a spirit of passion, optimism and laughter into everything that we do.

●  Shoshin:  We believe in a beginner’s mind.  Don’t surround yourself with people like you--diversity breeds creativity. 

●  Stay Thirsty, My Friends: We believe in a totally internally-driven strive for greatness.  The solution is to think more, not do more. 

 

 

Why You’ll Love It Here

 

●  Our Attitude: We’ve created a new category from scratch and we continue to be the thought leader in Customer Success. 

●  Our Leadership: We offer the leading tech solution for driving Customer Success.

●  Our ROI: Reduce customer churn, increase up-sell, and improve customer satisfaction.

●  Our Technology: Our technology allows companies to drive retention and growth by delivering the value customers demand.

●  Our Impact: In addition to helping companies grow, we’ve committed to $100 million in wage expansion for underrepresented groups over the next few years.

●  Our Clients: Big companies like Box, Adobe, Marketo, and many others.

●  Our Team: Our team is composed of innovative Customer Success thought leaders and experts in their field from various industries.

 

Benefits include medical, dental, vision, short and long-term disability, life insurance, 401k available on the first day of the month after start date, and flexible PTO.

 

Gainsight is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

 

Pursuant to the San Francisco Fair Chance Ordinance, where applicable, we will consider for employment qualified applicants with arrest and conviction records.
 

Job Description Summary

We are seeking a dynamic and innovative Talent Development (L&D) Partner to join our team. This individual will play a critical role in creating engaging content, enabling managers, and facilitating training sessions. The ideal candidate is passionate about driving employee development through creative content, effective manager enablement, and impactful presentations.