Job Summary

As an  Account Manager/Healthcare which includes public sector, non-profit, education and government at SoftwareOne is responsible for cultivating and championing deep regional client relationships while delivering the best of our software solutions. 

The Account Manager will take ownership of revenue, profit/loss, and growth objectives for existing client accounts, focusing on renewals, cross-selling, and upselling opportunities. Collaboration with will be crucial to ensure seamless solution delivery demonstrating the diverse resources within SoftwareOne to address client queries promptly and effectively, ultimately driving client satisfaction and business growth.

Role and Responsibilities

• Cultivate and champion deep client relationships with our clients, which should include executive (VP+) levels. Act as the primary point of contact for client inquiries, escalations, and feedback.
• Own end-to-end opportunity creation for services and marketplace, and deal closure.
• Own revenue, profit/loss, and growth objectives for assigned client accounts. Identify opportunities for upselling, cross-selling, and contract renewals, improving the value of SoftwareOne's offerings to clients.
• Drive new bookings (services and marketplace), and strategic renewals for existing customers.
• Work closely with to ensure timely and successful delivery of solutions to clients.
• Coordinate with internal teams to address client needs and resolve issues efficiently.

• Track key performance metrics related to revenue, client satisfaction, and account growth.
• Prepare regular reports and updates for internal collaborators, highlighting achievements, challenges, and action plans.

Success Criteria

• Achieve revenue, profit/loss, and growth objectives (opportunity identification and ownership) for existing and new accounts through effective upselling, cross-selling, and contract renewal strategies.
• Attain assigned win rate and achieve defined margin-as-sold.
• Ensure high client satisfaction and retention levels by delivering customized solutions that address client needs and provide measurable value.

Organizational Alignment

• This role will report to the Area Sales Director 

What we offer

• Generous pay with bonus structure
• Independent environment without a lot of red tape where you are empowered to make decisions
• Substantial benefits package that includes:
  • Full suite of medical coverage with A+ carriers, Dental and Vision with strong employer contributions
  • Additional voluntary coverage available for Pet, Identity Theft Protection, Accident & Critical Illness
  • 401k program with employer matching 50% up to the first 10% of employee’s contributions
  • Wellness plan that includes credits to premiums and employer contributions towards savings plan of your choice
  • Access to EAP and concierge services
  • Pre-Paid Legal at no cost
  • Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO)
  • Employee stock purchase plan
  • Learning and development opportunities galore
  • Tuition reimbursement
  • And much more!
  • Specific to Milwaukee-based office employees: company paid parking 
• Winning culture, inclusive environment, and friendly people all over the world
• A remote-friendly organization, with colleagues working remotely either part or full-time

As a culture first organization, being together is how we learn and grow. We come together in-person at least 3 days for collaboration, support, and to have some fun. Where there is no physical location, we give all our employees an equal cultural experience through a remote setting.