Role and Responsibilities

The responsibilities for the position include a broad range of tasks, but mainly:

· Align with company’s strategic objectives, handle and grow profits and market share at designated accounts to improve client success at all levels in the client’s organization, specifically IT and Procurement

· Build consensus and develop relationships with client’s IT and Procurement stakeholders.

· Lead large scale transactions to close large scale deals. Manage pipeline, forecast business, communicate key updates and competitive intelligence

· Manage the end-to-end agreement lifecycle and drive successful renewals

· Execute on renewal strategies that proactively engage a client for deep selling

· Engage clients directly to negotiate terms and conditions and render renewal proposals

· Position advisory and technology services and raising pain points to the local Leadership Team. You should also be able to provide insights to the team on client-to-business interactions, improve client experience through product support, and handle client complaints and requests

· Work closely with Business Development Manager in overall account management, augmenting with upsell & cross-sell of product and services

· Meet the assigned quarterly goals and sales metrics

· Focus on customer satisfaction, service, and retention

· Cross-departmental management of customer issues, including billing issues, support issues, etc.

· Communicate and work closely with the BDM team related to ongoing events with customer situations