With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Client Onboarding Specialist

The Client Onboarding Specialist position will be part of the ICS Client Onboarding - Centre of Excellence team who are responsible for ensuring that new SBS/GCP/GMNS applications and relevant supporting documentation meet internal and external policy and procedure requirements. 

This will include, but is not limited to, adhering to AML KYC guidelines to ensure American Express is correctly contracting with the applying entity. This position will be responsible for providing assurance that policy and procedural requirements relating to key obligations have been met or liaising with and providing feedback to internal stakeholders to assist them in meeting requirements. 

Responsibilities: 

•  Line of Business ownership on deliverable outcomes including End to End times, SLAs and Quality Controls

• Responsible for managing and reviewing case escalations and exceptions

•  Managing relationships between key stakeholders (BDEs/BDMs), especially as it relates to case concerns and complex reviews

• Work with Training Analysts to identify key training opportunities and upskilling needs

• Implement and monitor policy change rollouts in dedicated Line of Business

• Facilitate alignment sessions between key internal stakeholders

• Partner with Team Leads in Line of Business and ensure to continually uplift Client Onboarding Analyst (‘COA’) AML knowledge through timely feedback, coaching and upskilling 

• Liaise with internal teams to support new account set-ups and initial account trading, including New Accounts, Sales, Compliance, Risk and Legal

• Manage EDD processes in dedicated Line of Business

• Maintain suitable management reporting on status of wider team performance and ongoing LOB performance
• Ensure Risk, Compliance and Audit policies are adhered too across the onboarding process
• Ownership and accountability of audit results, outcomes and remediations 

Required Skills/Experience:

• Strong attention to detail with a high level of accuracy (essential)

• Ability to work autonomously to drive results and outcomes

• Excellent communication skills both written and verbal 

• Excellent analytical skills and experience in using Excel preferable

• Experience in reviewing Trust Deeds (desirable) 

• Industry experience with the Anti-Money Laundering Regulations & Know Your Customer requirements 

• Confidence in legal decision making 
• Understanding of One.Force would be favorable

Qualifications:

• Exposure to AML/CTF regulation is strongly recommended

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.