With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Job Description:

As an Engineer II specializing in chat data analysis and NLP, you will play a pivotal role in enhancing our chatbot's capabilities and user experience. Your responsibilities will include:

·      Python Code Development: Build and maintain robust Python code to engineer new features and functionalities, ensuring scalability and efficiency in our systems.

·      NLP Pipeline Development: Develop and enhance Natural Language Processing (NLP) pipelines to improve the chatbot's understanding and response accuracy.

·      Kibana Dash-boarding: Create visually appealing dashboards in Kibana for effective chat data visualization, enabling stakeholders to gain valuable insights at a glance.

·      Splashboard UI Development: Actively contribute to the development of the Splashboard UI, collaborating with cross-functional teams to ensure a seamless user experience.

·      Prompt Tuning and Finalization: Assist in prompt tuning and finalization for our 2.0 system, leveraging chat data insights to optimize prompt effectiveness and user engagement.

• Requirements:

·      Bachelor's degree in Computer Science, Engineering, or a related field.

·      Proven experience (X years) in chat data analysis, NLP, and Python development.

·      Strong proficiency in Python programming and familiarity with relevant libraries (e.g., NLTK, spaCy).

·      Experience with Kibana or similar data visualization tools.

·      Solid understanding of UI development principles and experience with front-end technologies (e.g., HTML, CSS, JavaScript).

·      Excellent problem-solving skills and ability to thrive in a fast-paced, collaborative environment.

·      Strong communication skills and ability to effectively convey technical concepts to non-technical stakeholders. 

Preferred Qualifications:

·      Master's degree in Computer Science or a related field.

·      Experience with machine learning techniques and frameworks (e.g., TensorFlow, PyTorch).

·      Familiarity with chatbot development frameworks and platforms (e.g., Dialogflow, Rasa).

·      Knowledge of Elasticsearch and related technologies.

·      Previous experience in a SaaS or tech startup environment.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.