As a Digital Sales Account Manager, you will be the primary point of contact for our SME clients, managing relationships and ensuring exceptional service delivery. You will focus on driving sales, addressing software requirements, executing renewals, managing escalations, and maintaining consistent coverage across all assigned accounts. Your role will be pivotal in fostering trust-based relationships, ensuring client satisfaction, and identifying opportunities for growth. 

Responsibilities: 

• Relationship Management: Build and maintain strong, trust-based relationships with SME clients, understanding their needs and goals. 
• Service Delivery: Act as the primary contact for digital service inquiries, coordinating with internal teams to meet client needs. 
• Renewal Strategy: Develop and execute renewal strategies tailored to each client, leading negotiations to secure contract renewals. 

• Escalation Resolution: Address and resolve post-sales issues, collaborating with cross-functional teams to troubleshoot problems. 
• Account Coverage: Maintain a comprehensive understanding of clients' business landscapes, identifying opportunities for growth. 
• Data-driven Sales: Utilize data insights and market intelligence to drive sales motions, identify upsell opportunities, and execute targeted sales campaigns. 
• Performance Analysis: Monitor and analyze performance metrics to improve account management processes and sales strategies. 
• Client Advocacy: Represent client interests within the organization, championing client success stories to drive referrals and testimonials.