Role and function:
The tasks to be performed in Service Management include:
- Service Management: Governance, Monitoring, Controlling, Reporting.
- Working closely with external technology, software and service providers.
- Management of services through the planning tool proposed.
- Establishing objectives and milestones for possible projects that may arise for the evolution or renewal of existing proyects
- Budget control, team management, advice and training and documentation of the evolution of the services.
- Drawing up periodic service reports.
- Preparation of usage, capacity, performance and statistical data. 
- Proposals for changes.
- Monitoring and control meetings.
- Planning of activities.
- Monitoring of incidents and problems. 
- Service improvement, Quality and Satisfaction management.
- Up-to-date maintenance of the Service Operation and Management documentation.
- Automation of tasks and processes.

Core Accountabilities:

The Role will: 
- Work on different services each with priorities in each of them and must manage them at a fast pace. 
- Liaise with management and customers to identify and define the requirements, scope and objectives of the Services and that they are aligned with the organisation's objectives. 
- Coordinate internal and external resources, ensuring that services remain within defined scope, schedule and budgets. 
- Analyse service progress and, where necessary, adapt scope, timelines and costs to achieve maximum benefit. 
- Assign roles and tasks to the team members involved, based on individual strengths and capabilities.

Skills Requirement:

- 3+ years of project management experience. 
- Experience in infrastructure projects.
- Hands-on experience in client management and team leadership. 
- Proven success in a corporate environment, working with all levels of management. 
- Good written, verbal and presentation skills.
- Technical background in Datacenter and Workplace technologies.

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