Mako Support Specialist

As a Mako Product Specialist at Stryker, you will help transform orthopedic surgeries around the world and help us achieve our mission of making healthcare better. In this role, you’ll be a resident expert in everything concerning the Mako robot – our newest product used in robotic-arm assisted surgery. We are looking to cover cover the clinical field service in the Luxembourg area. While the geographic area of the job is Luxembourg, we are open to candidates who can commute daily from anywhere nearby.

Learn more about what a Mako Product Specialist does at Stryker: https://www.youtube.com/watch?v=UbSzewU_YdY   

Learn more about the Mako robot: https://www.youtube.com/watch?v=s-hSfOKrAZI  

What you will do

· Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of Mako robot and its associated equipment and instruments to insure ideal placement and precision.

· Provide product feedback to Stryker engineers to enhance product design.

· Build professional relationships with healthcare staff and surgeons.

· Create detailed case reports and resolve product-related issues.

· Collaborate with the sales and marketing teams to support account growth.

· Obtain purchase orders for products consumed during surgical procedures and maintains and tracks consigned inventories of company's products.

· Partner with other cross functional teams in selling the clinical benefits of the company’s products, drive continuous account growth and case volume.

What you need

Required:

· Bachelor's Degree OR Associate’s Degree or Medical Certification (i.e. CST, PT, CPT, etc.) with minimum 2 years of professional and/or related experience

· Minimum 1-year relevant work experience in a sales and/or technical environment (medical, pharmaceutical, healthcare industry)

Preferred:

· Experience with clinical training and education programs

What We Offer

• Company Car. As this is a field-based role with regular on-site meetings with customers, you will be provided with a customized company car including fuel card and all services.
• MAKO Product Training. To become a certified MAKO Product Specialist, you will complete a 6-month product training in English including co-travelling, surgery’s observation in the operating room and a final exam.
• Flat hierarchies and responsibility. Through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks.
• We grow talent. At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.
• Team spirit & engagement. We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.
• Competitive salary. With us, you will receive a competitive salary commensurate with your job.
• Pension plan. We offer our employees an attractive Stryker internal pension plan.
• Recognition of your performance. At our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.