With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital and connected world.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 75,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Function Description:

This position sits within Sales Enablement, Pricing & Transformation (SPT), which is a part of the broader Global Commercial Services (GCS) organization focused on building & deploying capabilities to support frontline Sales/Account Development colleagues globally. The Field Tools, Analytics & Insights Sr. Analyst will partner with stakeholders to gather requirements, translate the requirements into User Stories/Features/Epics & work with the Technology team to ensure timely delivery of requirements. Active collaboration with various teams and driving project updates in different forums would be critical to the role.

Key Responsibilities:

• Prioritize development/product deliverables in alignment with business objectives.

• Understand, gather, and translate project/user requirements into well-defined features/user stories with testable acceptance criteria, via collaboration with multiple stakeholders on requirements and prioritization.

• Work closely with the technology team to develop, test and deliver the defined deliverables. Perform Unit Acceptance Testing (UAT) before accepting the stories. Raise awareness if any bugs/gaps are identified and get those fixed working with the technology team. Provide proactive solutioning to any sprint blockers.

• Appropriately identify and raise risks, challenges, opportunities to advance the projects.

• Identify & define data quality controls & rules and set thresholds for critical data elements working in collaboration with the data stewards. Run simulations to determine thresholds & pre-implementation simulations for DQ rules.

• Serve as the internal and external subject matter expert for products that your domain/business unit produces and consumes.

• Participate and drive project meetings and communicate effectively with leaders, peers, architects, system analysts, project managers & others, reporting project status as required.

• Support the digitization of data pipeline for Sales/AD performance monitoring including project management & communication with Senior Leaders. Writing and executing SQL queries to analyze and profile data in a big data environment to propose robust data quality controls.

• Hands on work on large data sets pulled using technical languages including SQL and Python as well as standard BI toolkits such as Tableau, Power BI.

Requirements:

• Curious & resourceful self-starter with the ability to navigate ambiguity and engage in structured thinking to derive relevant, data-driven insights.

• Demonstrated strong project management skills with consistent record of successfully getting results on especially on cross-functional initiatives.

• Excellent analytical and problem-solving skills to support SPT Manager’s and Business reviews and special projects.

• Ability to adopt a business mentality, understand context and link business strategies to specific initiatives.

• Comfortable juggling multiple high priority projects

• Understanding of commercial payments industry and economics (preferred)

• Active knowledge of Tableau, SQL, Python (Google BigQuery/Looker preferred)

• Understanding of Enterprise Data infrastructure including Quality Control & monitoring
• Be an agent of change, ability to initiate and adopt change.

Education Background:

• Bachelor/Advanced degree in data science, computer science, information technology or in financial engineering. Master's Degree preferred.

• 5+ years of experience in product management, technologies project management, business/financial analysis, consulting or related preferred

Working Hours:

• The general 8 hour shift timing is IST 1:30 pm – 9:30 pm. However the candidate should be flexible to support any shift between 7 am – 11:30 pm IST

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.