To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Responsibilities:

- Provide Tier 2 Support for Accelerated Resolution Care (ARC) customers via telephone, e-mail, and web

- Provide technical support and resolve complex technical issues.

- Take ownership of high-priority and time-sensitive customer issues and drive them to resolution.

- Create knowledge articles and troubleshooting guides related to customer issues.

- Participate in the weekly escalation meetings /Engineering/Field/JTAC. 

- Ability to work on a weekend rotation model as needed.

Minimum Qualifications:

- 3-4 years of experience supporting enterprise IP networks.

- Requires B.S. in electrical engineering or computer science.

- Strong knowledge of Security Technologies (Firewall and VPN), Routing Protocol Knowledge (OSPF, BGP, RIP) skills required. Experience with IS-IS, MPLS, Multicast  and various WAN protocols, and knowledge of basic scripting.

- Knowledge of Next-Generation Firewall features like ALG/IDS/Web Filtering/Anti-Spam/Anti-Virus/User Authentication/ SSL proxy (Forward/Reverse), etc.

- Knowledge of common attack methods (DoS, portcan, Worms and Trojans, spoofing) and their remediation, such as Screen options.

- Strong working knowledge in both Unix/Linux and Windows

- Knowledge of Cloud networking/security and Virtualization.

- Strong Understanding of High Availability concepts (HSRP, VRRP)

- Working Knowledge of Load Balancing concepts

- Excellent verbal and written communications, and Interpersonal Skills required.

- Ability to learn and integrate new technologies in a fast-paced environment and work with cross-functional teams.

Preferred Qualifications:

- Juniper certification or equivalent certificate (JNCIA or higher)

- Juniper SRX Experience or security equivalent product

ABOUT JUNIPER NETWORKS

Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...

INCLUSION AND DIVERSITY AT JUNIPER

At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you.

Additional Information for United States jobs:

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español: This Company Participates in E-Verify / Este Empleador Participa en E-Verify

● Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.