What to Expect

As an inbound Sales Development Representative, your primary goal is to generate pipeline through compelling selling and influencing skills, ultimately identifying qualified sales opportunities and scheduling appointments for Account Executives.

This dynamic role requires a comprehensive understanding of the Zoom platform, pricing structures, and customer use cases, enabling you to provide high-level introductions. Additionally, you will uncover customer needs, assess their current situations, and identify business drivers using the MEDDPICC framework qualification process.

About the team

Creating partnerships and working collaboratively with others to meet shared objectives. We need people who can handle rejection well and who keep looking for new opportunities, since rejection is a common part of this role.

If you thrive in a dynamic environment, are passionate about personal and professional growth in sales, and excel at collaborating with a high-energy team, we invite you to join our innovative and customer-centric organization.

Responsibilities

• Field & qualify Tier 1 inbound leads. Nurturing existing leads to generate qualified opportunities, drive revenue, and facilitate smaller scale purchases through our online portal.

• Achieve and/or exceed quarterly qualified opportunities quota.

• Connect customers with Account Executives and/or Product Specialists, setting up and attending customer meetings as required.

• Absorb the sales development playbook, initiating communication with new and existing prospects within 10 days of your start date.

• Leverage various channels including email, phone, Outreach, Zoominfo, LinkedIn, and Salesforce CRM for conducting qualification conversations and ensuring accurate data entry.

• Understand and align with ongoing sales priorities and targets.

• Collaborate with team members, sharing best practices and feedback with your team, managers, and enablement.

• Adhere to or exceed key KPIs, including Lead to Opp Conversion rates, meetings set, pipeline generated, MRR closed, average deal size (ADS), and speed to lead (SLAs), following up with the leads within a 10 minute period. 

• Demonstrate a willingness to help and direct customers to appropriate resources outside of a sales conversation.

What are we looking for

• Minimum of 1 year of Sales or Customer-Facing experience.

• Excellent customer service skills and sales acumen.

• Eagerness to learn and adapt in a fast-paced environment.

• Proven ability to meet performance goals, consistently delivering happiness to customers.

• Passionate about personal and professional growth within the sales domain

• Experience with Salesforce or other CRM tools.

• Effective time management skills, ability to work independently, and self-motivated.

• Proactive, independent thinker with a high energy and positive attitude.

• Strong verbal and written communication, presentation, and relationship management skills. 

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.