With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

• Handling all customer application forms end-to-end within the framework of known policies and procedures
• Documenting and archiving all the necessary client details and documents as defined in policies and regulations
• Validating the personal identification information to ensure only customers with valid ID’s are accepted to join the company
• Contacting customers to request missing information on application forms if required
• Setting up correctly and accurately all card member information in our systems to ensure the cards can be issued appropriately
• Following all the steps necessary in the card set-up including Bizagi input, AML checks and underwriting checks, strictly following the risk/score model
• Recognizing when to escalate and asking for support from team leader or senior colleague
• Supporting on-boarding of new colleagues by explaining the details of the job in a clear and accurate way
• Producing reporting ‘on demand’
• Working in a disciplined way with a high level of accuracy and against SLA timelines
• Be trusted to respect confidentiality with regards to all customer data

Minimum Qualifications

• Fluent written and spoken French, Dutch and English is essential
• Excellent time management
• Team player who demonstrates self-motivation & ability to work under pressure and unsupervised
• Knowledge of Microsoft Office suite (Excel, Word, Outlook, etc.)
• Accurate keyboard skills and attention to detail
• Pro-actively seeks opportunities for improvement and streamline processes
• Building & leveraging relationships internally and externally
• Cross Functional skills within the team
• Demonstrate personal excellence by remaining positive in difficult situations
• Display a passion to serve by delivering extraordinary service in every interaction with our customers
• The ability to work in a fast paced environment as well as multitask and re-prioritise on a regular basis
• Strong interpersonal, communication and listening skills
• Strong verbal communication skills in French, Dutch and English
• Excellent negotiation and influencing skills
• Highly resourceful 
• Strong analytical and problem solving skills with great attention to detail
• Outstanding organisational skills
• Ability to work in shifts
• Highly self-motivated, results-oriented and positive
• Passionate about American Express and customer service

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.