With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Senior Manager-Network Policy & Process position is a unique and exciting opportunity to work with external acquiring partners and internal stakeholders to ensure partner adherence to program requirements. This role’s primary responsibility is executing Partner Oversight Engagements for Third Party Partners in support of the organization’s strategic initiatives, compliance, legal, risk and business partner needs, and keeping pace with industry practices while working with colleagues across the Global Acquisition Program Governance organization (policy, controls, technical capabilities, and enablement), Risk, Compliance, MIS Reporting, Partner Manager/Client Management teams, and the General Counsel's Office to develop and execute oversight programs that support key strategies, goals and objectives for the U.S. Small Merchants organization. This role supports the Latin America region (LAC) and requires fluency in Spanish, with strong proficiency in speaking, reading, and composing formal communications with our partners.

• Drive effectiveness and quality of Small Merchants’ external partner acquisition oversight programs, including execution of day-to-day stakeholder governance process and external partner adherence and engagement

• Provide strategic and tactical input into the development and implementation of Small Merchants’ external partner governance and oversight program, including contractual, operating regulation, and Amex policy adherence

• Analyze competitive intelligence to identify Amex strengths and gaps relative to industry standards and/or competition and incorporate into program enhancements

• Manage multiple projects ranging small to large scale (implementing program changes, process improvements to small merchants and partners, etc.)

• Serve as internal consultant and subject matter expert on the external partner acquisition programs

• Strong advocate for the programs, with the ability to identify impacts and make decisions based on identified impacts

• Secure alignment from internal stakeholders on an ongoing basis; and

• Develop and implement oversight program strategy and process improvements to ensure year over year successful completion of reviews

• Highly self-motivated, results-oriented individual with strong relationship building skills and proven ability to work cross-functionally to influence and negotiate with other Blue Box entities and external partners, drive change, and formulate and implement innovative policies and oversight requirements.

• Significant experience in the payments industry. Knowledge of the merchant business preferred.

• Excellent oral and written communication skills in English and Spanish Required

• Translate and interpret oversight strategies and develop and execute tactical plans to achieve strategies.

• Oversight management experience strongly preferred.

• Ability to provide leadership and influence at various levels, strong collaborating and influencing skills, and an ability to work with complex Enterprise initiatives.

• Ability to work effectively in a matrix-managed environment.

• Excellent analytical skills, demonstrated fact-based problem-solving and decision-making skills, and the ability to make tactical recommendations.

• Strong project management and organizational skills and ability to prioritize and participate in a variety of complex projects simultaneously while being flexible and adaptable to change.

• Willing to work hard and have fun.

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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