With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.

Collaborates with other Service Delivery Managers and Site Services colleagues to articulate programs, projects, and incident remediations. Responsible for the design, strategy, and identifying actions to maintain or improve levels of service. Responsible for the communication of operations of the Service Delivery functional area to audiences including senior leadership. Ensures that service delivery and all functions of site services is represented effectively to Digital Workplace peers and leaders.

Organizational Context:

Provides overall content creation, messaging, communication strategies, and presentations of Service Delivery activities across multiple service capabilities.

Key Responsibilities:

· You will consult, plan, and design efficient, accurate, and appropriate communications expressing necessary explanations of any/all requests from Service Delivery/Site Services colleagues and leaders

· Responsible for program or project research, design, and strategy

· Monitors the quality of any official messaging or presentations to groups internal and external of Site Services Americas

· Ensures data is presented accurately with succinct “number stories” to enable data-based decision making

· Directs Service Delivery Managers/Resources in the presentation and storytelling of their efforts and projects; vetting information to craft the desired narrative

· Coaches Service Delivery Managers/Resources with talking points, presentations, or written communications

· Delivers curriculums or trainings when requested; collaborate closely with subject matter experts to determine most advantageous way to cascade knowledge

· Provides feedback or editing of any/all written documentation including process documentation

· Ensures baseline metrics are captured and success metrics become central to program implementation and reporting

· Creates visual designs and marketing strategies to promote servicing changes, programs, and new procedures

· Establishes communication strategies, timelines, and content for projects

· Assists directors and VP for Executive presentation preparation

Scope of Impact/Influence:

Resolving communication needs, working under the general direction of a Director Service Delivery Management. Partners with Directors of Technical Delivery to drive continuous improvements in operational quality and performance. Provides communications for business consumption on outages and provides assistance in addressing concerns or providing additional information.

Education & Experience:

Bachelor’s Degree

Prior relevant IT work experience including technology communications

Knowledge/Skills:

Requires knowledge across multiple business and technical environments, covering a variety of business functions and capabilities

Requires content creation acumen in terms of research, identifying audience, determining correct level of detail, and appropriate order of information

Role Core Competencies:

Technical

· Familiarity with programming Languages and Frameworks

· Exposure to SDLC Methodologies and Practices

· System/Platform Domain General Understanding

Functional

· Writing & Editing

· Visual Design

· Presentation skills

· Business Risk Management

· Information Security

· Financial Management

· Governance and Reporting

· Problem Management

Leadership

· Communication

· Analytical Thinking

· Consultancy

Business

· Content Creation

· Project Design

· Program Strategy

· Problem Solving

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.