With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex

We are seeking an experienced service-minded professional to join the Global Colleague Solutions and Services Organization within the Colleague Experience Group as a Payroll and Unemployment Specialist. This position will be responsible for supporting the US Payroll and tax function, including, implementing and overseeing the unemployment claim process. The specialist role will contribute to driving efficiencies, effectiveness and consistent delivery of high-quality payroll and tax initiatives. This position demands meticulous attention to detail, knowledgeable in human resources, benefits administration and payroll tax.

Primary Responsibilities

• Maintains substantial knowledge and ensures compliance with all federal and state regulations as it pertains to payments and taxation of wages and benefits
• Effectively responds to employee inquiries regarding payroll, wage benefits, and state unemployment insurance

• Effectively respond to state inquiries regarding unemployment benefits and claims

• Process all SUI rate updates and filing frequency changes

• Manage completion of colleague separation letters including timely delivery 

• Conducts fact finding research on disputed unemployment insurance claims

• Manages all incoming requests for verification and unemployment claims

• Respond to colleague inquiries and requests pertaining to payroll and tax

• Ensure meticulous processing of transactions in adherence to internal policies, controls, procedures, and government agency regulations
• Assist in identifying risks and implementing new controls as needed
• Cultivate specialized expertise in tax issues, payroll reporting, HCM and Dayforce software, and other payroll systems through active participation in job training and seminars

• Engage proactively in team projects
• Perform other duties and special projects as assigned or as responsibilities
• Ensure proper documentation and record-keeping practices, ensuring transactions align with internal policies, procedures, and relevant regulatory requirements

Minimum Qualifications

• 2-5 years of related payroll experience or equivalent
• Proficient in Microsoft Office Programs 
• Experience with payroll processing systems 
• Knowledgeable on Unemployment Insurance Claims

• Ability to maintain a high level of confidentiality regarding employee information

• Excellent written and oral communication skills with the ability to communicate professionally and effectively in person, on the phone, electronically or through other means to individuals or groups
• Possess strong interpersonal, collaborative and communication skills and can interact effectively with colleagues at all levels

Preferred Qualifications

• FPC, CPP certification
• Multi - State taxation experience 
• Oracle, Dayforce experience 

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.