We are thrilled to announce an opportunity to join our team as:

Cash Collections

Scope: Full-time | Finance Shared Service Center | Location: Mexico City

The cash collector ensures the timely collection of outstanding payments, maintaining a healthy cash flow, and foster positive relationships with customers while adhering to company policies and objectives.

Key activities:

• Inquire with our customers regarding payment through email, phone, and 3rd party portals.
• Provide exceptional internal and external customer service regarding collection matters.
• Review for account discrepancies, answer queries, and resolve short/over payments.
• Prepare and issue customer refunds.
• Work comfortably within excel documents and prepare comments for weekly aging reports.
• Document clear and concise notes within NAV of collection activity completed.
• Advise Collections Manager of credit risk concerns.
• Communicate & follow up effectively with the sales department regarding resolution of billing discrepancies.
• Achieve or exceed defined department goals and activity metrics.