Duties and Responsibilities:

• Identify opportunities to improve the systems process flow, performance and technical efficiencies.
• Produce technical documents, configure and/or develop within assigned applications and understand the overall design/architecture of a platform.
• Communication within IT teams is critical for both day-to-day events and building out new solutions.
• Transition knowledge of the new/enhanced capabilities (including technical aspects) to the Service Delivery Team(s).
• Create both system and technical documentation.
• Review documentation for policies, procedures, standards and guidelines.
• Identify areas for improvement in processes.
• Additional duties to be assigned based on functional rotation.
• Education: Bachelor’s degree from an accredited university in the areas of Computer science, Engineering, Information Systems, Business, or equivalent field of study required

Qualifications and Experience:

• Minimum 0-3 years of professional experience required.
• Prior internship experience in technology is a plus but not required.
• Ability to work effectively in a matrix organization structure with significant emphasis on collaboration and influence, rather than relying entirely on command and control.
• Experience documenting complex processes and presenting them in a clear and understandable format is required.
• Demonstrated ability to understand, evaluate and recommend changes to business processes is required.
• Versatility and willingness to work with constantly changing priorities with enthusiasm.
• Demonstrated ability to communicate effectively.
• Strong data analysis and problem-solving skills.
• Exceptional written, verbal and presentation skills to a diverse set of audiences.

Physical & mental requirements:

• Demonstrated strong communication and influencing skills – oral, written, listening, presentations.
• Ability to understand, interpret and translate emerging trends, future visions and strategies into executable programs and projects that align to the current state architecture and business environment.
• The incumbent will be results oriented, able to design and deliver rapid solutions for the team.
• Demonstrate ability to work in and deal with ambiguous situations.
• Driven and results oriented. He/she will be required to drive results and integrate effectively into the culture.
• The successful candidate must possess the blend of confidence and humility while driving to achieve results and meeting committed timelines.
• Ability to guide others towards optimal solutions.