DESCRIPTION

We are looking for a talented Service Administrator to join our team specializing in Service for our CUK Service department in West Yorkshire - Leeds, United Kingdom .

In this role, you will make an impact in the following ways:

• Enhance Customer Experience: By being the first point of contact, you can create a welcoming and positive first impression for customers, ensuring they feel valued and heard.
• Build Strong Relationships: Developing positive relationships with key customers can lead to increased loyalty and repeat business, benefiting the branch’s overall performance.
• Accurate Needs Assessment: By effectively assessing customers’ needs and gathering pertinent information, you can ensure that their requirements are met promptly and accurately.
• Efficient Work Order Creation: Creating basic work orders in the appropriate systems helps streamline operations and ensures that customer requests are handled efficiently.
• Provide Timely Updates: Offering status updates to customers as requested keeps them informed and satisfied, reducing uncertainty and enhancing trust.
• Promote Quality Service: Your role in promoting quality customer service can lead to higher customer satisfaction and positive word-of-mouth referrals.
• Support Business Growth: By assisting with increasing business within the branch location, you contribute to the branch’s growth and success.
• Continuous Improvement: Your interactions with customers can provide valuable feedback that helps the branch improve its services and processes.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Strong Diagnostic Skills: Ability to translate customer complaints into effective troubleshooting plans using mechanical and electronic service tools, and diagnose software to isolate and resolve issues.
• Attention to Detail in Documentation: Proficiency in creating and verifying customer, equipment, and technical information, and accurately documenting all service activities in the management system.
• Effective Technical Escalation: Skill in utilizing data management tools to gather technical issue information, escalating issues appropriately, and ensuring seamless transitions and timely resolutions.
• Understanding of Warranty Processes: Knowledge of analyzing customer issues to determine root causes, interpreting warranty manuals, and filing claims accurately to ensure proper settlements.

QUALIFICATIONS

Education/Experience:

• Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Job Service

Organization Cummins Inc.

Role Category On-site

Job Type Office

ReqID 2406005

Relocation Package Yes