Company Profile:
Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

At Morgan Stanley India, we support the Firm's global businesses, with critical presence across Institutional Securities, Wealth Management and Investment management, as well as in the Firm's infrastructure functions of Technology, Operations, Finance, Risk Management, Legal and Corporate & Enterprise Services. Morgan Stanley has been rooted in India since 1993, with campuses in both Mumbai and Bengaluru. We empower our multi-faceted and talented teams to advance their careers and make a global impact on the business. For those who show passion and grit in their work, there's ample opportunity to move across the businesses.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

Technical Business Support Analyst, Billing 

Reporting to the VP, Billing Systems you will support the administration and evolution of Morgan Stanley at Work systems and processes with a specific focus on billing systems. Success in this role requires exceptional initiative, attention to detail, and a strong understanding of billing systems and processes. In return, you will get to work with a small, dynamic team and drive improvement across our Billing Operations teams. Strong performing individuals will be supported in further professional development.

Responsibilities

Complete UAT on newly developed billing features and functions.
Document user guides for new and existing billing processes.
Investigate, set up, and test new billing system configurations to solve business problems, and validate their functionality.
Monitor, investigate, and resolve any data sync errors between Zuora Billing and Salesforce.
Test Salesforce quoting functionality associated with billing catalog updates.
Work on special projects and initiatives to assist with analysis, data cleanup, and ad hoc reporting.
Working with internal teams and vendor support, investigate and resolve any billing issues or questions system users are having.
Complete administrative updates into the system such as adding accounting codes, managing user access, etc.

Requirements

Bachelor’s Degree or equivalent work experience.
3-5 years’ experience working on billing systems administration and/or billing process evolution.
Strong understanding of billing system processes and functionality, and the detailed logic within.
Strong understanding of product catalog management, including product definitions and product/offer/charge hierarchy.
Proficiency in documentation, process design, data models, and complex reporting
A willingness to dig into the details to understand issues.
Ability to manage effectively in a high pressure, fast paced and highly collaborative environment.
Self-starter, team oriented, pragmatic, motivated, and goal oriented.
Displays honesty, accuracy, and professionalism when working with team members and stakeholders.
Proven business acumen, candid and courageous.
Proficiency in MS Outlook, Word, Excel, Visio, PowerPoint, Jira, Zuora Billing, and Salesforce is a plus