Schedule: Monday-Friday, 10:30am-7:00pm Eastern Time (7:30am-4:00pm Pacific Time)

Overtime required as needed

What you will do –

As an Associate Customer Service Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.

• Provide phone support for inquiries from sales and healthcare professionals
• Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
• Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
• Understand, interpret, and explain detailed information of processes and procedures
• Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
• Demonstrate flexibility in responding to new and rapidly changing situations and environment
• Demonstrate an understanding of how decisions impact customers, markets and sales representatives

• Provide support beyond standard hours as needed if call volume and/or workload require additional time

What you Need –

Required

• Demonstrated clear and concise written and verbal communication skills
• Desire to provide best-in-class customer service
• Ability to work flexible hours as needed to support the business needs

Preferred

• Associate’s degree a plus; High School diploma or GED equivalent preferred
• At least 2 years of customer service or account management experience
• Experience with Systems Applications & Products (SAP), Enterprise Resource Planning (ERP) software
• Experience with Salesforce, PowerBI, and/or Genesys

$17.23 – $27.74 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.