To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Description for Candidates

This is a 40-hour-per-week position on-site at the customer location (Nashville, TN). It may require additional work hours and on-call support for critical issues, which will be compensated with Comp time. Reporting to the Director of Advanced Services, Enterprise, this is a highly technical role, providing post-sales on-site support of Junipers Network Products. The Advanced Services Network Operations (NOC) Resident Engineer will be required to develop and maintain an expertise on the products deployed within the Customers network.

Location:  Onsite supporting national retailer network in Nashville, TN.

Responsibilities:

• To hold network information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs.
• To understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in supporting a network that is available and sustainable.
• To carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network.
• To test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
• To troubleshoot equipment and network problems and to open and track JTAC cases through to problem resolution on pre and post-production issues.
• To raise equipment, Return Material Authorizations (RMA’s) and to track these through to problem resolution 
• To produce a written summary report of the status of Design projects, equipment and network problems regularly to the Customer 
• To hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
• To train the Customer’s design, implementation, and support personnel to configure and operate the Juniper Networks products
• To assist the Customer in developing Network Operating and Equipment Operating Procedures
• Support the production environment of Juniper products within the Customer infrastructure
• Support ongoing efforts in defining best practice policies for Juniper product applications used by CustomerJuniper Business Use Only
• The Resident Engineer is expected to peer with other employees performing similar resident engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.

The RE will be expected to develop secondary skills in other products in the Juniper product portfolio.

Base Qualifications

• Candidates for this role MUST have a minimum of 5 years experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments.
• Managing large technical account activity revolving around network products as well as multiple vendors.
• Candidates for this role MUST be able to demonstrate the following competencies: Strong Interpersonal skills, Ability to work well with many levels of customer engineering and management, ability to work well with the Juniper account team and Technical assistance center.
• Detailed technical experience in the installation and operation of IP Routers and Switches This includes hands-on operation of management tools and network analyzers.
• Detailed understanding of the protocols surrounding IP networks. These skills should generally include: a. TCP/IP fundamentals, b. IP subnetting and super netting and hierarchical routing principles, c. Routing protocol operation (OSPF and BGP), d. Routing policies at BGP peering points, e. VPNs and the associated tunneling technologies (L2TP, MPLS, etc.) Switching, spanning tree and other switching technology as required, Firewalls and associated technologies as required
• The ability to function in a team environment, recognize tasks with self-direction as well as the ability to take direction from the customer, account team, and Advanced Services Management.
• The ability to communicate well within the Juniper team articulating customer problems before they become issues.
• Hands-on configuration and operational expertise of Juniper Networks routing and switching products with the passion to continue learning and expanding your knowledge.
• Support the customer’s corporate and national retail network comprised of Juniper MX, EX, QFX and MIST Wireless products. Support the migration of legacy Spine/Leaf data center architecture to 3-Stage IP Clos. Operational support knowledge of Apstra and Network Automation processes Help build and maintain Test Lab to create and validate test plans and templates for future deployments.
• Focused qualifications and technical requirements supporting EVPN & MPLS
• Configuring and deployment of L2/L3VPN pseudo-wire services
• Virtual Chassis configuration and support
• BGP, MPLS, L2/L3 services

Ideal candidate certifications: JNCIA, JNCIS, JNCIP, JNCIE, CCNP, CCIE a strong plus.

Minimum Salary: $108,160.00

Maximum Salary:$155,480.00

The pay range for this position is expected to be between $108,160.00 and $155,480.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Juniper’s pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.

ABOUT JUNIPER NETWORKS

Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...

INCLUSION AND DIVERSITY AT JUNIPER

At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you.

Additional Information for United States jobs:

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español: This Company Participates in E-Verify / Este Empleador Participa en E-Verify

● Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.