Business Analysts play a key role in supporting our internal customers and driving application and business process transformation. We welcome you to join our dynamic team and work with passionate analysts, developers, and business users to solve key system-related problems and improve existing processes. You will partner with Human Resources and Payroll to reshape the way HR Information Systems (HRIS) support our business.

• Collaborate with colleagues to create new or improve existing business workflows
• Challenge assumptions to help drive innovative solutions
• Learn the multiple HR/Payroll systems that HRIS supports to perform minor enhancement configuration
• Participate in vendor user acceptance testing for system upgrades
• Document colleague requests and issues as user stories
• Develop strong working relationships across Esri to enable effective communication
• Triage support tickets and be the first responder to work with users to gather details on the issue to troubleshoot and resolve production issues or pass off to a more senior Business Analyst on the team
• Create support tickets in ServiceNow for production issues, user requests, and system enhancements
• Become a data expert on HR/Payroll employee data by reviewing data exception reports to make sure data has synced correctly between systems
• Assist with HR and Payroll data audits to ensure that benefits and payroll data is correct

• 1 year of previous experience in HR and/or Payroll
• Excellent written and verbal communication, attention to detail, and organizational skills
• Strong customer service skills and the ability to effectively interact will all departments and levels of staff
• Independent self-starter who can work with minimal direction and isn’t afraid to make recommendations to improve processes
• Understand technical jargon and possess the ability to communicate it in layman’s terms
• Excellent computer skills including the MS Office suite
• Bachelor’s in Information Technology, Human Resources, Business Administration, or a related field

• Ability to analyze and document business processes
• Intermediate/Advanced knowledge of MS Excel
• Knowledge of MS Access

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At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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