With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Enterprise Digital & Data Solutions (EDDS) develops and scales high-impact, mobile-centric and personalized digital experiences, powered by data & analytics, throughout the customer lifecycle. EDDS Operational Excellence enables profitable business growth and exceptional customer experiences driving excellence, speed and agility across products, platforms, processes and capabilities. Through the design and implementation of an effective framework, the EDDS Ops Excellence Team will ensure the EDDS organization is fulfilling on its obligations to customers and has a robust control environment operating in compliance with evolving global regulations.

The objective of the EDDS Control Management Process Risk Reduction team is to directly engage in the continual improvement of business processes to mitigate operational risks and steps in when noteworthy issues or events occur, and subsequently deploy resources to remediate at scale.

EDDS is looking for an Analyst of Process Risk focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Analyst Process Risk Reduction will be responsible for:

• Support alignment of risk reduction initiatives with the organization's overall risk management framework and business objectives.

•        Demonstrate understanding of process risk issues and mitigation strategies

•        Support identification and prioritization areas within BU processes that require risk reduction measures (e.g., assist in coordinating across First Line of Defense (1LoD) risk identification team)

•        Assist with execution on process risk reduction, leveraging enterprise support as needed to ensure timely resolution of vertical and horizontal (i.e., within BU or across processes that extend beyond the BU) issues that are of highest priority and/or most significant impact to the enterprise

•       Assist in conducting independent root cause analyses focused on identifying underlying process vulnerabilities to prevent potential Operational Risks (ORs), with a focus on the most common or high-risk issues and/or losses, based on comprehensive methodology (e.g., comprehensive risk-based prioritization) to prevent recurrence, and inform control design/ enhancement

•       Document control design effectiveness

•       Monitor and track the implementation of process changes, ensuring they are effective in reducing risk and align with the risk appetite

•       Document learnings from improving controls to elevate the process risk reduction capabilities within the BU and across the enterprise

•       Foster a culture of risk awareness and ongoing improvement within the team

•       Support sharing insights, better practices, themes, etc. across the enterprise

Required Qualifications:  

• 1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities

•  Project management, communication, and interpersonal skills 

• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards

• Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively 

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

• Experience in at least one of the following: 

• Assisting of Identification and prioritizing areas that require risk reduction measures

• Executing on process risk reduction to ensure timely resolution of issues

• Conducting root cause analyses focused on identifying process vulnerabilities to prevent potential operational risks (ORs), with a focus on the most common or high-risk issues and/or Operational Risk Events (OREs), based on comprehensive methodology (e.g., comprehensive risk-based prioritization) to prevent recurrence, and inform control design/ enhancement

• Conducting independent testing of issues to ensure complete & effective resolution
• Monitoring and tracking the implementation of process changes

ORMCM

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.